Worse energy ever Worse energy ever They send me a bill for 800 dollar my use is 1500 kw month I trac my meter Only have one kid 15 years and my wife heater is of always we are out of house all week days my price should be 11cent the wors company ever history of my house average 1800 kw for past 2years

Oh my god Oh my god. So the first time i called I could tell they were having the best time in the background but I chalked it up to - it's late everyone is human who cares. I called a second time to change my start date and when I asked for confirmation they answered as if I was so stupid for asking for one and said they had already clicked save and I didn't need one. Well of course a day after my start date my lights aren't on. The representative tells me she will have to call the providers and I ask when I can expect a call back and she's like "uhhh TODAY". Okay? I have work I need an eta. She keeps telling me they did everything right on their end but it's still pending with the provider. I ask for a supervisor and he calls the provider... he proceeds to tell me that I need to go to city hall to get a permit because my meter is over 48 years old... IM RENTING AN APT. THE LAST TENANT WAS THERE 3 MONTHS AGO. He tells me I have to take it up with the landlord??? Anyway I call a completely different company and they said they have no idea what they're talking about and set everything up for me same day. 4change is a joke.

4 Change Energy Prices Ads are Misleading 4 Change Energy advertises 12.9 cents/kwh on the Choose Texas Power (CTP) website - it's still on the web site today. What they don't tell you is that is the price if you use EXACTLY 1000 kwh. If you go over or under by 1 kwh, the price goes up by 50% to over 19 cents/kwh. 4 Change also advertises a BBB grade of A+. Not sure how, but they actually have an A-. The 3.6 out of 5 stars is also not confirmed, and I have no idea how they got that score - especially after reading pages of customers giving them 1 out of 5 stars on reviews on the BBB website. The Choose Texas Power Commission appears to be complicit in allowing misleading information - they informed me that they know of other companies that use "trick rates" like 4 Change uses. I am no longer with 4 Change, and happy to be free from their little tricks and traps. Beware their next poor victim.

Absolute TRASH Absolute trash. Their support team does NOT know what they are doing! Within a MONTH of service without notice or permission they have disconnected, reconnected and started themselves a new contract, and sent 4 bills. When calling their customer service for existing customers they don’t listen, transfer you off to someone else or claim they have no idea what’s going on an tell you to get on a longer wait call with CenterPoint.

AVOID Nice on the phone but ridiculously difficult to deal with as far as getting anything taken care of when there is any type of issue.