You took advantage of my elder mother… You took advantage of my elder mother who is on disability, then jacked up her bill to such a ridiculous amount!!! Then when they disconnected her electricity in the heat they told her wrong info! I'm going to parrot the rest of these people here and say shame on you all! Edit : After trying to get the over $900 bill worked out, it is now almost October and the bill is over $1000! We will be attempting to file a civil lawsuit!

Moved us to direct energy without… Moved us to direct energy without saying, then was double billed from both companies. Continued to pay Just Energy, not knowing about the direct energy switch over...got a big bill from direct to pay off. Response from Just energy was....ahhhhhh... Couldn't back out in the beginning when they said the first 3 months were free.....but never seen anything free. This company is a bleeping joke.

Is your chat bot from 1960th? A better communication will help. Can't believe how just energy chat bot dumb. Is it a 1961 version? Come on guys, you can afford to update your chatbot, especially if other options are not working all the time.

Find a better honest service I was at Sams Club and signed up for Just energy because I was told they have low rates and I would be getting a few gift cards the first one was after so many months having their service and that time is past I was suppose to get it in 48 hours and that time is also past. I checked for their number to call them and shows customer service open on Saturday till 6PM well I called at 11AM and not open. So I will cancel my service and get a good honest company. I will also contact Sams club about this

After 72 hours $20 late fee...wait disconnection fee Becareful if u don't have automatic bill pay set up, or need to wait until payday to pay your bill good luck! You will recieve a $20 late fee after 72 hours. During these times of inflation that's exactly how you should treat your customers!