My Onboarding Partner My Onboarding Partner, Riddhi Salot, was excellent throughout the process. She kept on top of deadlines and provided helpful explanations about the process.

Efficient communication Saffina was very helpful and gave me updates along the way. It was very helpful to have one person to contact who knew what was going on with my application many thanks.

Poor customer experience. Good day, I had a poor customer experience with bank partners. I applied last July 12, I didn't get any update by 1st week of August. So I need to make a call to follow up. They said they received my application and they will call me back for an update. Unfortunately, I did not receive any update. Everytime I call, they said they will just call me back, give me an update, put me on hold for several minutes and eventually disconnect me from the call. My manager sent an email to register me for bank partners. When I made a follow up on the email, I didn't get a reply. Yes I understand that every employee has a different profile, I don't understand why my colleagues only took 5 days for them to get registered with you. Those who applied last week of July was able to receive welcome email on 1st week of August. Lastly, I have been calling bank partners weekly in the month of August and I felt hopeless, so I went to bank partners office last August 25. My shift ends at 7am so I waited for their office hours at 8am. Unfortunately, they opened at 8:20am. When I get there, I approached the staff nicely and told him my frustration about the process. Instead of giving empathy or saying sorry for the inconvenience that I've been through, he just told me "your are already registered" in a sarcastic tone of voice. I hope that bank partner will improve on customer service. Thank you very much and more power.

I would rate this organisation zero… I would rate this organisation zero stars if I could! The worst service I have ever received. I have worked within the trust for 15 years and have never experienced such incompetence. I received an email explaining my DBS was due to expire and to complete an online link. I completed this in April and emailed the reference over. I received another email explaining my DBS is due to expire, so again sent over my reference in May. I again receive another email telling me my DBS is due to expire and to follow the link to register for a new DBS so again sent my reference in June. A week and a half later I receive an email saying my ticket number has been resolved so I did not think anything else of it. I Then get an email on the 03/06/23 explaining they do not have my DBS on file. I replied demonstrating my frustration as this has been going on since April, I get told that my reference number is not showing on the system. Why has it taken 4 months to tell me this after all my previous emails have been ignored. There was no apology or explanation for wasting my time. I hope I do not have to deal with Bank partners for a very long time

I was very dissatisfied with the length… I was very dissatisfied with the length of time and the process in completing my application. I began my application in February and received clearance yesterday.( 26th July) Instead of a itemised list at the beginning outlying the process I was requested continuously to submit additional documents. I had to chase the team to check my status otherwise my application was forgotten. In one instance I had to resubmit documents as time had lapsed and supporting documents were out of date. As for the Occupational health department affiliated with bank partners, what is their purpose? I would expect them to interview the client and do the necessary, to help with health clearance. I was shunted around from the north mid OH department to the bank department to no avail. In the end an OH nurse at Whittington health was amazing and did the necessary. I think with the NHS currently very short of health professionals, Bank Partners are not helping but adding to the stress.