Efficient communication Saffina was very helpful and gave me updates along the way. It was very helpful to have one person to contact who knew what was going on with my application many thanks.

The most incompetent people I've ever… The most incompetent people I've ever dealt with, specifically compliance for Barts. Every year when my compliance is exporing such a pain to deal woth them to get it updated. This year, expiring in less than a week and after multiple calls and emails still has not been updated.

I want to thank you Saffina for her… I want to thank you Saffina for her professionalism, consideration and patience during my application. Warm regards Carla Dos Santos Moreira

Great support and helpfulness from bank… Great support and helpfulness from bank partners through the application process. They gone above and beyond with the service provided, and demonstrated an excellent use of one of Acacium values: Always by Your Side. They keep me updated and inform on every step of the way. Thank you, Shipa Begum and sly Ferreira.

I would rate this organisation zero… I would rate this organisation zero stars if I could! The worst service I have ever received. I have worked within the trust for 15 years and have never experienced such incompetence. I received an email explaining my DBS was due to expire and to complete an online link. I completed this in April and emailed the reference over. I received another email explaining my DBS is due to expire, so again sent over my reference in May. I again receive another email telling me my DBS is due to expire and to follow the link to register for a new DBS so again sent my reference in June. A week and a half later I receive an email saying my ticket number has been resolved so I did not think anything else of it. I Then get an email on the 03/06/23 explaining they do not have my DBS on file. I replied demonstrating my frustration as this has been going on since April, I get told that my reference number is not showing on the system. Why has it taken 4 months to tell me this after all my previous emails have been ignored. There was no apology or explanation for wasting my time. I hope I do not have to deal with Bank partners for a very long time