Excellent experience!!! I’m a Doctor who was recently changing jobs and I have heard that Bank partners can sometimes take long to get back to you which stressed me out. On top of that, we were reaching Christmas and I already had my email being bounced from one person to another since people were on leave. However, the person who dealt with my issues was brilliant! His name was Niall Hawkes who was very attentive and thorough. I had a lot of paperwork, modules, health check etc to sort out in a very short time, otherwise if delayed I would have been left jobless for weeks. While being in the middle of moving houses I could not afford any delay in my pay. Even at times when Niall did not know how to solve my issues he would straight away contact his seniors while keeping me on hold and find a solution to every problem I had. He promised and assured me that I would be able to start my job on time which I did! I was very glad and relieved about that. Honestly, I could not thank him enough, he did an excellent job!

I was very dissatisfied with the length… I was very dissatisfied with the length of time and the process in completing my application. I began my application in February and received clearance yesterday.( 26th July) Instead of a itemised list at the beginning outlying the process I was requested continuously to submit additional documents. I had to chase the team to check my status otherwise my application was forgotten. In one instance I had to resubmit documents as time had lapsed and supporting documents were out of date. As for the Occupational health department affiliated with bank partners, what is their purpose? I would expect them to interview the client and do the necessary, to help with health clearance. I was shunted around from the north mid OH department to the bank department to no avail. In the end an OH nurse at Whittington health was amazing and did the necessary. I think with the NHS currently very short of health professionals, Bank Partners are not helping but adding to the stress.

I want to thank you Saffina for her… I want to thank you Saffina for her professionalism, consideration and patience during my application. Warm regards Carla Dos Santos Moreira

I would rate this organisation zero… I would rate this organisation zero stars if I could! The worst service I have ever received. I have worked within the trust for 15 years and have never experienced such incompetence. I received an email explaining my DBS was due to expire and to complete an online link. I completed this in April and emailed the reference over. I received another email explaining my DBS is due to expire, so again sent over my reference in May. I again receive another email telling me my DBS is due to expire and to follow the link to register for a new DBS so again sent my reference in June. A week and a half later I receive an email saying my ticket number has been resolved so I did not think anything else of it. I Then get an email on the 03/06/23 explaining they do not have my DBS on file. I replied demonstrating my frustration as this has been going on since April, I get told that my reference number is not showing on the system. Why has it taken 4 months to tell me this after all my previous emails have been ignored. There was no apology or explanation for wasting my time. I hope I do not have to deal with Bank partners for a very long time

Staff ignored and disrespected Specifically: their “Bart’s compliance team” - in charge of online core education and training courses. *The communication side of things is and had always been completely unsatisfactory.* I have been sending multiple emails to them trying to confirm the expiry date for the courses (so that I can plan my life!) and had no answer. Totally disregarded and ignored by them. How can their staff ever feel valued and respected when they’re treated in such a way?