I needed an RF 25 N I needed an RF 25 N, rudder reference. I ordered it from a local source, but they couldn't, didn't provide the part or any information. I got tired of waiting and went on line. Simrad said it was in stock. I was skeptical, but ordered anyway. Then I sent an email saying that It is supposed to be in stock. If not cancel. They responded immediatly it shipped. I received it the next day. I couldn't be happier.

Wow what service Wow What a service . I bought a Mfd just before lockdown then never fitted it and put it in a cupboard .recently got it out to install in the boat but unfortunately the software needed updating and the chart code wouldn’t load. Knowing the warranty had expired I contacted simrad who happily took the unit back updated the software and checked the maps were now loading correctly . They then returned the unit back to me at no cost to me .I sent it Monday and had it back by Wednesday I offered to pay even if it was just for the postage but they were adamant there was no charge . I couldn’t be happier with this sort of service so a big thank you to Simrad.

No GO XSE.... Got a replacement cover for a GO XSE. It was the most confusing and confounded experience you will ever endure. Nothing is straight forward. They don't explain you have to know screen size and mounting before selecting the cover. Much like other reviews it was not a good experience. The cover I got is a sloppy fit but most lively because it is not exactly correct. Seems to me when you sell a product the SPECIFIC manual should come with it not some catch all booklet. For a name like Simrad I think they can do better....

FOUR HOURS ON HOLD AND STILL NO ANSWERS! After spending over FOUR HOURS on hold with Simrad Tech Support, I still haven't been able to reach a warm body with any knowledge about how to resolve a simple issue with my brand new NSX 9. I have rarely witnessed worse customer service from a company with which I spent thousands of dollars. If you DO decide to buy a Simrad unit for your boat, DO NOT consider an NSX model. Evidently almost nobody in the company knows anything about them and they are anything but user friendly.

Delivered on time Delivered on time Well packed - everything included Specifications were accurate - it fit perfectly in the designated space on my boat Simple to install My application is a dedicated chart plotter so I did not install the transducer Gave it 4-stars because I have not water tested it yet So far, so good