The NS EVO2.. The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared after the warranty period expired. Their offer when we did a 'please explain' was a " remanufactured" unit (2nd hand rebuilt) with no warranty and half price. Found proof that they knew the screens fail at leased a year before we bought ours. How can you trust an organisation that considers that acceptable business practice? The transducer also has started to deliminate! Doesnt end there. The IS20 anemometer display could never be calibrated with the EVO2. Wind direction always off. Simrad? NEVER AGAIN.

UPDATE To: I ordered an accessory 24 Feb 2023 UPDATE: I'm revising my review. The company responded to my correspondence quickly - apparently there was a glitch in the finance system. My order was processed extremely quick and shipment arrive in less than 48 hours! There was no fault with the company. I ordered an accessory 24 Feb 2023 - as of today I have not received any response from Simrad concerning my order. The order is a simple power cord - nothing large. No response from any company is a no-go!

The first women who helped me was… The first women who helped me was difficult to understand and didn't seem to have a good working knowledge of the product. By my third call I connected with someone who understood the product and escalated when necessary. Bottom line we are still not sure why I lost my side scan icon on the home page.

Purchasing through the website is easy… Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a follow up to a problem left unresolved. Great products, but not easy to use, and support needs more staffing.

I needed an RF 25 N I needed an RF 25 N, rudder reference. I ordered it from a local source, but they couldn't, didn't provide the part or any information. I got tired of waiting and went on line. Simrad said it was in stock. I was skeptical, but ordered anyway. Then I sent an email saying that It is supposed to be in stock. If not cancel. They responded immediatly it shipped. I received it the next day. I couldn't be happier.