No GO XSE.... Got a replacement cover for a GO XSE. It was the most confusing and confounded experience you will ever endure. Nothing is straight forward. They don't explain you have to know screen size and mounting before selecting the cover. Much like other reviews it was not a good experience. The cover I got is a sloppy fit but most lively because it is not exactly correct. Seems to me when you sell a product the SPECIFIC manual should come with it not some catch all booklet. For a name like Simrad I think they can do better....

Wanted to purchase a transducer for… Wanted to purchase a transducer for SideScan capability. Representative looked up the correct part number based on my unit’s serial number. Ordered and received the part in a few days. Gave 4 stars due to seeing the same item on EBay for $100 less.

FOUR HOURS ON HOLD AND STILL NO ANSWERS! After spending over FOUR HOURS on hold with Simrad Tech Support, I still haven't been able to reach a warm body with any knowledge about how to resolve a simple issue with my brand new NSX 9. I have rarely witnessed worse customer service from a company with which I spent thousands of dollars. If you DO decide to buy a Simrad unit for your boat, DO NOT consider an NSX model. Evidently almost nobody in the company knows anything about them and they are anything but user friendly.

Would give zero if I could finally gave… Would give zero if I could finally gave up on hold after 3 1/2 hours what kind of company thinks a person will wait longer than three hours and just buy another product from a different company that actually answers the phone. They are horrible. Try spending a nickel on hiring a few more people

App does not work App does not work. No weather data, downloaded maps do not zoom in to show detail. Customer service is useless, 1.5 hrs on hold only to be told specialists are in Europe and they are closed. Do not buy Simrad app premium.