Purchasing through the website is easy… Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a follow up to a problem left unresolved. Great products, but not easy to use, and support needs more staffing.

I purchased a Simrad Cruise 9 I purchased a Simrad Cruise 9. It would be nice if the sun cover was includedq and not an accessory, also a little disappointed that my lake is not included in the maps. I understand that it came with USCoastal maps but i am on the west coast of Florida. All the other less expensive units ive owned have had both. On the upside I do like the unit over all and the order was processed and shipped very quickly even with standard shipping.

Delivered on time Delivered on time Well packed - everything included Specifications were accurate - it fit perfectly in the designated space on my boat Simple to install My application is a dedicated chart plotter so I did not install the transducer Gave it 4-stars because I have not water tested it yet So far, so good

I upgraded to the 3S shortly after this… I upgraded to the 3S shortly after this version hit the market. Big mistake! I called Simrad every week, multiple times a week, for about three months. They don't answer or call back when they say they are going to. The equipment will not update and I constantly get a message stating I need to update. With guidance from Simrad, I have reset my system multiple times and still without resolve. If I didn't have about 15K into the system, I would gladly change it out for Garmin. I will never buy Simrad again. They have horrible customer service, they are dishonest and will say anything to get a customer off the phone.

Purchased a Go9 in June of 2022 which… Purchased a Go9 in June of 2022 which had a 2 year warantee and it lasted 7 hours then refused to power up. After several weeks, Simrad replaced this unit with a new Go9 in time for the 2023 new england boating season. This unit failed after 15 hours - same problem, refused to power up. They are now sending me a 3rd Go9 with a reminder my warrentee expires in June of 2024. About the time I will probably launch the boat. My other boat has a 3 year old Furuno at the upper helm and a 15 year old Garmin at the lower helm both still working perfectly. It doesn't seem Simrad builds with simular quality these days. Initial customer service seems to be based offshore as well.