Good customer service TP22 Tillerpilot. This item let us down half way between Azores and France (it probably took in some water) causing some frustration. This frustration disappeared when the Simrad team inspected the item and replaced without fuss.

App does not work App does not work. No weather data, downloaded maps do not zoom in to show detail. Customer service is useless, 1.5 hrs on hold only to be told specialists are in Europe and they are closed. Do not buy Simrad app premium.

Purchasing through the website is easy… Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a follow up to a problem left unresolved. Great products, but not easy to use, and support needs more staffing.

I purchased a Simrad Cruise 9 I purchased a Simrad Cruise 9. It would be nice if the sun cover was includedq and not an accessory, also a little disappointed that my lake is not included in the maps. I understand that it came with USCoastal maps but i am on the west coast of Florida. All the other less expensive units ive owned have had both. On the upside I do like the unit over all and the order was processed and shipped very quickly even with standard shipping.

FOUR HOURS ON HOLD AND STILL NO ANSWERS! After spending over FOUR HOURS on hold with Simrad Tech Support, I still haven't been able to reach a warm body with any knowledge about how to resolve a simple issue with my brand new NSX 9. I have rarely witnessed worse customer service from a company with which I spent thousands of dollars. If you DO decide to buy a Simrad unit for your boat, DO NOT consider an NSX model. Evidently almost nobody in the company knows anything about them and they are anything but user friendly.