Good customer service TP22 Tillerpilot. This item let us down half way between Azores and France (it probably took in some water) causing some frustration. This frustration disappeared when the Simrad team inspected the item and replaced without fuss.

I purchased a Simrad Cruise 9 I purchased a Simrad Cruise 9. It would be nice if the sun cover was includedq and not an accessory, also a little disappointed that my lake is not included in the maps. I understand that it came with USCoastal maps but i am on the west coast of Florida. All the other less expensive units ive owned have had both. On the upside I do like the unit over all and the order was processed and shipped very quickly even with standard shipping.

Wanted to purchase a transducer for… Wanted to purchase a transducer for SideScan capability. Representative looked up the correct part number based on my unit’s serial number. Ordered and received the part in a few days. Gave 4 stars due to seeing the same item on EBay for $100 less.

Weak MFD, multi function display buy different. Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts. One generation later product and no support? WEAK

FOUR HOURS ON HOLD AND STILL NO ANSWERS! After spending over FOUR HOURS on hold with Simrad Tech Support, I still haven't been able to reach a warm body with any knowledge about how to resolve a simple issue with my brand new NSX 9. I have rarely witnessed worse customer service from a company with which I spent thousands of dollars. If you DO decide to buy a Simrad unit for your boat, DO NOT consider an NSX model. Evidently almost nobody in the company knows anything about them and they are anything but user friendly.