Wanted to purchase a transducer for… Wanted to purchase a transducer for SideScan capability. Representative looked up the correct part number based on my unit’s serial number. Ordered and received the part in a few days. Gave 4 stars due to seeing the same item on EBay for $100 less.

Wow what service Wow What a service . I bought a Mfd just before lockdown then never fitted it and put it in a cupboard .recently got it out to install in the boat but unfortunately the software needed updating and the chart code wouldn’t load. Knowing the warranty had expired I contacted simrad who happily took the unit back updated the software and checked the maps were now loading correctly . They then returned the unit back to me at no cost to me .I sent it Monday and had it back by Wednesday I offered to pay even if it was just for the postage but they were adamant there was no charge . I couldn’t be happier with this sort of service so a big thank you to Simrad.

Weak MFD, multi function display buy different. Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts. One generation later product and no support? WEAK

I upgraded to the 3S shortly after this… I upgraded to the 3S shortly after this version hit the market. Big mistake! I called Simrad every week, multiple times a week, for about three months. They don't answer or call back when they say they are going to. The equipment will not update and I constantly get a message stating I need to update. With guidance from Simrad, I have reset my system multiple times and still without resolve. If I didn't have about 15K into the system, I would gladly change it out for Garmin. I will never buy Simrad again. They have horrible customer service, they are dishonest and will say anything to get a customer off the phone.

Good customer service TP22 Tillerpilot. This item let us down half way between Azores and France (it probably took in some water) causing some frustration. This frustration disappeared when the Simrad team inspected the item and replaced without fuss.