Simrad cruise 7 arrived 2 days after I… Simrad cruise 7 arrived 2 days after I placed the order. Well boxed and in good condition. Nice simple unit, easy install. Bright screen and user friendly controls. No nmea or radar inputs but why have those options if you’re not going to use them, which the majority of recreational boaters won’t. GPS works well and the pre loaded c maps offer decent charts and shows the depth as well. Hard to beat the price too.

The first women who helped me was… The first women who helped me was difficult to understand and didn't seem to have a good working knowledge of the product. By my third call I connected with someone who understood the product and escalated when necessary. Bottom line we are still not sure why I lost my side scan icon on the home page.

Purchased a Go9 in June of 2022 which… Purchased a Go9 in June of 2022 which had a 2 year warantee and it lasted 7 hours then refused to power up. After several weeks, Simrad replaced this unit with a new Go9 in time for the 2023 new england boating season. This unit failed after 15 hours - same problem, refused to power up. They are now sending me a 3rd Go9 with a reminder my warrentee expires in June of 2024. About the time I will probably launch the boat. My other boat has a 3 year old Furuno at the upper helm and a 15 year old Garmin at the lower helm both still working perfectly. It doesn't seem Simrad builds with simular quality these days. Initial customer service seems to be based offshore as well.

FOUR HOURS ON HOLD AND STILL NO ANSWERS! After spending over FOUR HOURS on hold with Simrad Tech Support, I still haven't been able to reach a warm body with any knowledge about how to resolve a simple issue with my brand new NSX 9. I have rarely witnessed worse customer service from a company with which I spent thousands of dollars. If you DO decide to buy a Simrad unit for your boat, DO NOT consider an NSX model. Evidently almost nobody in the company knows anything about them and they are anything but user friendly.

I was very impressed with my experience… I was very impressed with my experience on the Simrad Yachting site. The products were listed in a logical fashion and easily understandable. The cart & checkout was simple and effective. I received my order in much less time than I expected. The order was complete, well packaged and exactly what I ordered. Overall, a great experience and I will oder from them again!