Ease of making reservation online Ease of making reservation online, customer service when I had a question. However, the Lot# was correct but the street name was not correct. There were two entrances but on both signs it indicated another street name not the one listed online.

ParkWhiz is Horrible I had reserved and paid for a spot in a parking structure but was not allowed in, being told it was full. They refused my request for a refund, and then they challenged my credit card dispute. They lied in their response to the credit card company.

I purchased tickets to Cirque du Soleil… I purchased tickets to Cirque du Soleil as well as reserved a parking spot through Parkwhiz. The purchase seemed easy enough but I was never sent a barcode to use. I couldn’t use it so I lost my money & had to use more $ to park. The parking attendant said this is common among Parkwhiz purchases. Definitely will never purchase from them again!

When I came back When I came back, I found out that my backseat window were broken. Thankfully I took the precious belongings.

Worst Customer Service Ever! This company used to provide excellent customer service, but no longer!! I purchased two tickets to one parking lot in SF for a total of $40 for an event on the evening of April 18th. When my colleage and I arrived on time, the parking lot was full, with no attendant on duty. The lot only had spaces for 10-12 cars. We had to locate another lot, and was late for our event. I have been trying for several hours to get a refund. I followed all of their procedures, and no response. I will never use them again, and highly advise everyone else to be forewarned. When something goes wrong and you need help, they are nowhere on the planet. Such a shame! This is what happens when a company management that cares about customers gets acquired and they lose their customers, focused only on new customers and do not prioritize customer retention…..a recipe for failure!