Christina A.
GBExpensive parking, and a scam The parking lot was in a good spot, and they advertise that you can pay by QR code, but the Parkwhiz app didn’t update the parking attendant’s ticket computer, so we got a ticket even though I extended our time way before the original expiration time. The parking attendant said that it doesn’t work to extend the time online, but there are no signs saying so anywhere in the lot. We got a $95 ticket plus paying over $80 for parking.
Doug
GBParkWhiz is Horrible I had reserved and paid for a spot in a parking structure but was not allowed in, being told it was full. They refused my request for a refund, and then they challenged my credit card dispute. They lied in their response to the credit card company.
XPD DXP
CABooked from 04.22.2024 to 05.06.2024 in… Booked from 04.22.2024 to 05.06.2024 in Bosten . My flight was canceled. Used there service for about 6 hrs. Asking for refund on there app and via email and got no response @ all ( paid almost 270 $ ).
Bob W.
GBWorst Customer Service Ever! This company used to provide excellent customer service, but no longer!! I purchased two tickets to one parking lot in SF for a total of $40 for an event on the evening of April 18th. When my colleage and I arrived on time, the parking lot was full, with no attendant on duty. The lot only had spaces for 10-12 cars. We had to locate another lot, and was late for our event. I have been trying for several hours to get a refund. I followed all of their procedures, and no response. I will never use them again, and highly advise everyone else to be forewarned. When something goes wrong and you need help, they are nowhere on the planet. Such a shame! This is what happens when a company management that cares about customers gets acquired and they lose their customers, focused only on new customers and do not prioritize customer retention…..a recipe for failure!
Sidney
GBNo customer service. Problem at garage you're on your own. Parkwhiz provided QR code did not work at garage for entry or exit. Called customer service after getting into garage. Long waits, their message was to text so I did. No response. Had to contact garage operator (remote) to exit garage.