Bob W.
GBWorst Customer Service Ever! This company used to provide excellent customer service, but no longer!! I purchased two tickets to one parking lot in SF for a total of $40 for an event on the evening of April 18th. When my colleage and I arrived on time, the parking lot was full, with no attendant on duty. The lot only had spaces for 10-12 cars. We had to locate another lot, and was late for our event. I have been trying for several hours to get a refund. I followed all of their procedures, and no response. I will never use them again, and highly advise everyone else to be forewarned. When something goes wrong and you need help, they are nowhere on the planet. Such a shame! This is what happens when a company management that cares about customers gets acquired and they lose their customers, focused only on new customers and do not prioritize customer retention…..a recipe for failure!
ALANA FORSTER
GBEase of making reservation online Ease of making reservation online, customer service when I had a question. However, the Lot# was correct but the street name was not correct. There were two entrances but on both signs it indicated another street name not the one listed online.
Doug
GBParkWhiz is Horrible I had reserved and paid for a spot in a parking structure but was not allowed in, being told it was full. They refused my request for a refund, and then they challenged my credit card dispute. They lied in their response to the credit card company.
SUZY
GBDon’t bother with this service Don’t use this app you are paying more for parking . Recently used and I could not exit garage had to call security and wait until he called the head of security to let us out . Emailed park whiz to report did not offer my money back. Will never use again
Efren Mendez
GBBeware of Overbookings! Drove from San Francisco to Los Angeles for a concert. Got there within 10 minutes of my reservation time only to find the lot full and closed off. Had to use the valet service next door. Very frustrating. UPDATE: ParkWhiz was very responsive to my issue, and refunded my money. I also had a second booking with them in San Diego which went smoothly. Upgrading to 3 stars.