Shaun
USGreat prices Great prices. Fast and free shipping. Excellent service. I will continue buying from National Tool Warehouse.
Cole
USGreat customer service I purchased an item that had an incorrect description due to a listing error. I had a couple hiccups at first upon trying to correct the issue over the phone, but was called back after the initial call and apologized to for the inconvenience. They offered to exchange the item with what I was anticipating although there was almost a $100 price difference. After the initial call I was unsure if I would ever shop with National Tool Warehouse again. Upon them correcting my issue I will be giving them my business moving forward. Not many companies now a days will admit fault and correct an issue, that alone earns a 5 star review.
Dean Babcock
USPoor Packaging Received 4-1gal cans of thinner badly damaged. I'm afraid to put them on the shelf as I'm concerned they may start leaking. Very poor packaging and handling. Follow-up: National contacted me and shipped out new items that arrived quickly and intact. The customer service was amazing. Thank You.
J White
USKind of a 'bait and switch' I ordered paint from them because they advertised a good price, and they had a 16 oz. can instead of most sites that only had 12 oz. When the shipment arrived, I had 12 oz cans. I informed them and they basically said 'too bad' the mfg lists it at 16 oz and they have to go by that. So even though I pointed out their website ad was misleading, they refused to do anything. Oddly every other site that lists this specialty paint has it as 12 oz. It's not really that big a deal, but I would at least expect a little empathy from customer service. Now I need to probably order another can to make up the difference but I'll go elsewhere. I'll never shop here again! Well, I guess we’ll have to agree to disagree. When someone advertises ‘x’ I expect ‘x’. You’re blaming the manufacturer, but all your competitors seem to have listed the item properly.
Almont Robert-Mary
USGreat Price & Fast Shipping on Spray Max 2k Bought Spray Max 2k clearcoat and received the order in 3 days and in great shape - Thanks Rene! Also, the manufacture dates on the cans were 9/2023!