Exceptional customer service Had something wrong on my order. One phone call and it was straightened out immediately. You don't find companies with customer service like this anymore. And their prices are very competitive. Great experience all around. Would recommend to everyone!!!!!

Poor Packaging Received 4-1gal cans of thinner badly damaged. I'm afraid to put them on the shelf as I'm concerned they may start leaking. Very poor packaging and handling. Follow-up: National contacted me and shipped out new items that arrived quickly and intact. The customer service was amazing. Thank You.

I have never had such awesome service… I have never had such awesome service my entire life and I'm 58 years old. Best prices and service. I ordered three products on Tuesday and received all three on Wednesday. Free shipping too!!!. Excellent business. This will be my go to place for any product I need and they supply!

My first 2 quarts of paint opened… My first 2 quarts of paint opened during shipping and they replaced them quickly & easily. Thanks for turning a bad experience into a good one!

Great customer service I purchased an item that had an incorrect description due to a listing error. I had a couple hiccups at first upon trying to correct the issue over the phone, but was called back after the initial call and apologized to for the inconvenience. They offered to exchange the item with what I was anticipating although there was almost a $100 price difference. After the initial call I was unsure if I would ever shop with National Tool Warehouse again. Upon them correcting my issue I will be giving them my business moving forward. Not many companies now a days will admit fault and correct an issue, that alone earns a 5 star review.