Ryan H
GBThese guys are reliable and fast… I purchased a brake kit from their website and it was delivered super fast. When it got here I noticed one of my rotors was on back order but I never saw anything stating this when I bought the kit. I emailed customer service and within 30 minutes I got a reply to verify I was missing a rotor and only 15 minutes after I sent the pictures showing I was missing a rotor I received an email saying that the rotor is already on its way to me. Yes, this shouldn’t have happened in the first place but what company can you think of that replies and fixes an issue same day, same hour even? These guys are amazing and I definitely recommend them to anyone.
Chris M
GBGreat customer service! They called me to make sure my first purchase with them was legitimate. Protects them from fraud, buy also helped gain my trust. They shipped quickly and even answered an email question of mine outside of normal business hours.
Mario P
CATRU Hart REAR TOE LINKS and Tru Hart… TRU Hart REAR TOE LINKS and Tru Hart Rear camber Kit for 2018 Subaru WRX STI Sports tech. The parts are impressive and recommended to make the STI rear suspension adjustable to maximize the suspension’s capabilities. Awesome quality and design and built to last. This was a excellent experience from the buying experience and assistance received from Pro import tunners who have great communication with fast turnaround responses and very fast shipping. Totally a TEN stars. I totally recommend them for all your build needs. Mario P
Sam
GBItem ordered and returned I ordered an item, and after it was ordered, I found an item locally at a cheaper price I requested to cancel my order because I had no need for it now and the gentleman agreed on but upon investigation, he realized it was shipped earlier than expected. He told me to contact them back once I receive it, and I can return. The day I received the items I requested a return they asked for pictures which I sent them pictures of the box sealed, and then me opening the box which included two smaller boxes I opened the top box, sent them pictures and never even opened the second box. They provided me with an RMA number, and I shipped back the return. I received an email telling me they were denying my return item was scratched and looked like it attempted to be installed. I had no use for the item. I tried canceling it before it shipped, because I already had what I needed installed on my vehicle. The pictures they provided me so no sign of anything that they are saying. I contacted the Better Business Bureau and I am fighting for a refund at this point it is just complete nonsense and when I tried to call the customer service number they do not give you an option to talk to a person unless you have an extension. So good luck trying to contact a person. I have sent three emails back requesting that is supervisor contact me.
S Whiting
GBQuick and very helpful Quick and very helpful! Resolved the issue fast! Bought a Strut bar for my 2023 Crosstrek limited and they sent the wrong one. They realized the issues and offered a refund once I shipped the item back (they supplied the return label) I’d definitely order from them again all because of how they handle issues. Great company!