Worked Out In the End Long Story Short - I ordered a part. After two days I checked the order status and it said label created but not received by UPS. I inquired via chat and they told me to give it more time. I waited 4 days over the weekend and rechecked. No change. I called and the agent said she would call me back, but never did. I left a negative review. I tried the chat and ended up chatting with Mark. He said the order was lost so they sent another part via UPS 2nd day air. They sent the order the day after my first inquiry. The order arrived the next day - it had been drop shipped from an ebay vendor. In the end I got the part and Mark worked to make things right.

I have already ordered spare parts for… I have already ordered spare parts for my excavators several times, it comes quickly without problems, the prices are among the best.

1) TRACKING INFO REQUESTED SEVERAL… 1) TRACKING INFO REQUESTED SEVERAL TIMES BEFORE ARRIVING, 2) PRODUCT WAS ORDERED 12/18/2023 WITH 2-4 BUSINESS DAYS SHIPPING, I EXPRESSLY ASKED IF PRODUCT WAS ON HAND AT LOCATION AND WAS RESPONDED TO WITH A YES, HOWEVER PRODUCT WAS NOT SHIPPED UNTIL A WEEK LATER AND DID NOT ARRIVE UNITL JANUARY 4TH. 3) WHEN PRODUCT DID ARRIVE IT WAS DAMAGED, THE BOX IT CAME IN WAS IN GOOD CONDITION SO THE PRODUCT WAS BOXED WITHOUT INSPECTION AND DAMAGE. THE ELECTRICAL CONNECTION WAS DESTROYED UPON ARRIVAL.

Liars and cons Ordered in stock part with next day air early shipping. Week later canceled order since it still had not come yet. Threatened to sue them for their deceptive business practices. Still waiting on my refund. Horrible experience and recommend no one ever order from them.

Great service The delivery was very fast when I needed their product