2nd Time Customer, Not Returning - Unprofessional and Rude Customer Service I've ordered two HID kits for two different vehicles. First kit works great on my Audi. The second kit for my 2016 F-150 has been a bit of a disaster. First, they sent the kit without the relay harness even though I had ordered one... Called about it.. no biggie, they sent it out promptly. I get everything installed properly by a professional.. groundings are good, connections good, but sometimes the lights burst in brightness then quickly revert to normal brightness. I called customer service and the guy who answered was probably the most unprofessional and rude customer service agent I have ever encountered... and for no reason. I was nothing but polite. He even told me I didn't have a relay harness, when I absolutely do, and I absolutely sent in a photo of it to them. Did he apologize? No. When I asked him what his name was, he hung up on me. This is atrocious customer service. If it were my business I'd fire this person promptly, and judging from other reviews I'm not the only customer who's been affected.

It took 17 days to get delivered! It took 17 days to get delivered! Which they say 2-3 days to deliver. In the time I was waiting for the product I had to contact them and ask why I hadn't received the product. They gave me the runaround saying it was shipping soon that it would be to my place within 2-3 days. I watched the tracking # and the product never got shipped. I finally got fed up with them lying to me and told them to cancel my order. They said they would pull the order and not ship it. Well to my surprise the product showed up almost a week later. (By this time I had purchased it somewhere else and already installed it.) They said to return to sender and they would credit me back. They credited me back minus the restocking fee and shipping. I complained enough they gave me my restocking fee back but not shipping. Buyers beware! I read the other complaints but figured I'd try. I purchase a lot of LED lights too! I've never had this kind of customer service! They are terrible to work with! Other companies like Amazon are way better than these guys!

Wow I wish I read up on them first BUYER BEWARE Wow. I wish I read up on them first. The disrespect and dishonesty from this company was unlike anything I have ever encountered buying something online. Please heed this warning: April 16th I placed a $323 order from Headlight Experts after visiting their website and believing them to be creditable. That was on Tuesday. The next day I got a tracking number and was told my package should arrive on Sunday so all seemed well. Tuesday comes back around, no package or update in the tracking number, so I send an email. The first answer I was told was that they had a delay, but the tracking should update "very very soon." Thursday comes around (10 days later) and of course nothings changed, so I ask for a refund. This time I'm told "the package has left the facility and the tracking should update any minute." It's back to Tuesday again (14 days later) and nothing has happened. It was not until I left this initial review that they immediately refunded my money and asked me to take the review down. MEANING the package that "shipped" 4 days ago still hasnt. BUYER BEWARE

Good product Headlamp Experts Chevelle install. Good product, installed four Headlight Experts LED seal beams in a 1965 Chevelle, they work great, & fit as good as the factory originals, installation is a bit tricky, I did have to contact the tech dept Via email, they responded quickly with a self explanatory illustration, ( probably should have been in the kit )

The HE fog lights and headlights are… The HE fog lights and headlights are excellent. High quality. Lifetime warranty. Amazingly bright. The beam spread improves far left and right visibility significantly. Visibility forward is very impressive. Customer service is excellent. Shipping is quick. My wife feels much safer driving at night. Worth the money. 2020 Kia Sportage.