Needed to ship a bike from Houston to…very happy client Needed to ship a bike from Houston to Detroit,,, called Tessa... very nice human to deal with,,, handled everything... put my mind at ease,,, pick up was seamless and very professional driver tied my bike down correctly & smooth... bike arrived on location three days earlier than expected... in pristine shape.... Thanks Tessa,,, you are a true professional... I would definitely use her service again,, if I could not allocate the time to ride to my starting point....

Customer support (Tesa) was great -- … Customer support (Tesa) was great -- knowledgeable, responsive, great communication. Pick-up and delivery was handled with out any hassle. Shipping time was a couple of days longer than quoted because the hand-off in route was missed. This wasn't an issue since I did not have a deadline or a schedule I had to meet.

20 years of great rides We started shipping our bikes with Federal and Jennifer in 2000. We have had nothing but fantastic service and outstanding experience dealing with them. Jennifer has all the answers and always makes sure are bikes arrive on time and are ready to ride. We wouldn't trust anyone else. Mike C

A great experience with excellent service from true professionals What a great experience so far. Working with Judy through multiple calls and emails, while I was still on the road. Judy helped me figure out my best options and was even able to modify the final destination for me as weather conditions changed. I live in MN and shipped from TX. Our weather in April can be horrific, and that is what happened at the last minute. Judy was very professional and clear, helping me change my original scheduled pickup from a Federal Loading site in St. Paul, to my home address. Federal is lucky to have people with Judy's knowledge, skill and patience. I'll be shipping again with Federal in the future, no doubt!

the pallet this year was better than… the pallet this year was better than the past years (14) that I have used you. Don't know the reason the motorcycle was needed to be retied but it was and not a great job. More care needs to be taken by the staff. I have used you for 14 years; during those years there has been several problems, and increasing pricing that now have me thinking about using other companies.