Impeccable Customer Service Impeccable Customer Service! I cannot say enough about Bryant, Alex, Marquis, and Law at this location. These gentlemen really went out of their way to provide a customer service experience worth mentioning. I am definitely a 'letter writer,' so giving credit where credit is due is essential. After somewhat of a bumpy start, I was advised that my tires could not be rotated because I needed new tires. As a result, I purchased new tires and rear shocks from this location. I was advised of the 'pay in advance' protocol UP FRONT, and I was kept in the loop every step of the way regarding my service. What put this location over the top is that they acknowledged their errors, made a concerted effort to correct the issues, and also provided a tailor-made service for me—one that they do not usually afford customers, I am sure. *(Shouts out to Marquis for getting me safely to and from work! It is much appreciated!) In fact, I was told, "Customer service is one thing that we strive to do. If we mess it up, we will do our best to fix it." They went above and beyond to ensure that my concerns were addressed and my car was, indeed, fixed. As a very vocal customer, I commend this staff for getting the job done. I will most certainly continue to go to this location for all of my mechanical needs. My father always told me, "If you take care of the car, the car will take care of you." As long as I live in this area, Bryant, Alex, Marquise, and Law will be taking care of my car. Gentlemen, I am grateful.

This shop is awesome This shop is awesome. I have used for oil changes & other services. I highly recommend. The service manager & techs are so kind & helpful for whatever your individual needs.

Awesome Service !! I can't say enough how fantastic Josh & James are! Honest,caring, & dedicated, to making my car run like a new one! I have relied on both of them,for 9 yrs. I know, they will make sure my car is safe to drive. Everyone in the shop was courteous and pleasant. I will always take my car to them! It's so nice to have people you can trust, a rare occurrence these days. If you're having car problems please skip the others and take it straight to them! Thanks guys for helping ease my worries! I love you both!

When no one else could, these guys did. After a reputable service center finished front end service work on my daughters Jeep, we left on a 1200 mile trip assured all was well with the front end, "you will have no problems" they said. Roughly 400 miles in with my daughter driving, the Jeep goes into the "death wobble" at roughly 65 mph. We are blessed she was able to get it back under control and off the road without injury to her or the Jeep. We were able to contact a shop on our route called Express Oil Change on Nolensville Pk in Nashville and they said they would take a look at it for us. THESE GUYS WERE SIMPLY AMAZING!!! After a couple days I drove back, loaded the Jeep and trailered it to them. Upon arrival I explained what happened and the store manager Brad, and Jac said "we'll get it figured out". At 60 years old, I thought, boy have I heard that before. Both guys jumped in the Jeep and took off to diagnose it. Came back shaking their heads surprised at the condition of the front end, put it on the rack and Rico took over. That guy Rico is a walking text book oozing with mechanical knowledge! To wrap up this already long review, they identified several issues, took care of all them and we immediately noticed a huge difference in the handling of the Jeep. Now, after several miles of driving and testing, this dad is confident....they got it right. Management at this location has successfully built a team that has exceptional mechanical ability, exceptional relational skills and exceptional ownership of a customers issues. In my experience, rarely are managers able to pull all 3 of these key aspects of customer service together at the excellent level. Did I say yet that THESE GUYS ARE SIMPLY AWESOME? Needless to say, if you have vehicle issues, I couldn't recommend anyone else but these guys. This from a very thankful father. 🙂

I recently visited Express Oil Change… I recently visited Express Oil Change and was thoroughly impressed with the service. Nick and the team were professional, efficient, and transparent about the process, ensuring my car was serviced promptly without any hassle. They even checked my fluids and tire pressure, which was a great bonus! I highly recommend them for reliable and speedy service. 5 stars!