Great customer service I placed an order on IPD with some items, one of which was backordered... With all of the COVID-19 things happening, I was aware that the backordered item could be delayed for various reasons. After some time, IPD was seeing a longer than expected lead time on the part and were nice enough to split up my order for no extra charge and ship everything else on it's own. They didn't have to do that, so I was very pleased that they were accommodating with it!

A Comparison of Parts Distributors and Shipping This month I made two large parts purchases, one from IPD, the other from Rock Auto. (Important info I live in Canada) The IPD delivery came very quickly even without the extra shipping options chosen. Quicker than I thought because when I received a call at 12:40 at night saying UPS needs $60.00 in duty fees to be paid before morning delivery I was bittersweet enthused. Cheerful that my parts were here quick, but peeved that once again I am dinged hard on fees. In comparison with my Rock Auto order where my similar value order came in 3 separate deliveries and yet I was charged nothing for duties/brokerage fees. Perhaps IPD should look at their shipping process. I do still very much appreciate the service they provide for keeping our old iron on the road.

Paul at IPD provides excellent service… Paul at IPD provides excellent service and customer support. He helped me locate a hard to find seal that I very much needed to refresh my M46 transmission. I am very appreciative of all IPD staff, and the company's continued effort to provide aftermarket and OEM support to Volvo enthusiasts.

A Volvo Owners Best Friend. Accurate parts, fair pricing, fast shipping, stand behind their products, great DIY videos & excellent tech support. They keep my three 240s running & looking great.

I had no issues with this last order I had no issues with this last order. I use to love Ipd. But I think the new owner is trying to run it like all other parts stores. I loved IPD in the past because they were more specialized in volvos, they had more aftermarket performance parts available, than any one, They carried more unique, aftermarket performance parts for our older volvos and stocket more parts. This last order I placed I had no issues with, but in the past year almost every order had some issue with long wait times because parts were not in stock. Which started me drifting away from IPD. The guy running the place has the same mentality as every one else , keep minimal stock on hand to save money, order as necessary.