Smashed package IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction. However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it. The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose. The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.

We have been ordering from IPD for 10 plus years We have been ordering from IPD for years always amazing service fast response from them fast shipping only place i buy my Volvo parts from highly recommended. if their is a problem they fix it instantly parts come fast even with free shipping. Love this place

The sales agent customer service. The sales agent, Stefan/Stefon/Stephan/ was very knowledgeable about the product for our 1993 Volvo 240: muffler and reverse light switch What was most impressive though, was when he offered my husband the choice of eithet the Volvo or a comparable manufacturer light switch. Bottom line: He allowed my husband to be an educated consumer!!

Love IPD; great selection and pricing, but their website could use some fine tuning ... Although I find the IPD website poorly constructed, if you dig you can usually find what you want, and usually for a great price. Plus, they regularly give the option between OEM Volvo or aftermarket, and it's nice to have a choice. Hint: Always go OEM! Good company.

Great customer service I placed an order on IPD with some items, one of which was backordered... With all of the COVID-19 things happening, I was aware that the backordered item could be delayed for various reasons. After some time, IPD was seeing a longer than expected lead time on the part and were nice enough to split up my order for no extra charge and ship everything else on it's own. They didn't have to do that, so I was very pleased that they were accommodating with it!