They sell used parts. They sell used parts. Ordered a new MAF sensor for my Volvo and the tamper seal was already broken on it and it looked like it had been at the very least taken out of the box and then just hurled back in it with the wax paper shoved in on top of it rather than being re-wrapped. It's against the law for them to sell an electrical item with that seal broken. Their excuse was: those seals break easily. Really? How, exactly? The box was inside another box. The only way that seal is broken is for someone to intentionally break it. Either they did it or some other customer did and they simply threw it back in the box and sold it to me illegally.

Paul at IPD provides excellent service… Paul at IPD provides excellent service and customer support. He helped me locate a hard to find seal that I very much needed to refresh my M46 transmission. I am very appreciative of all IPD staff, and the company's continued effort to provide aftermarket and OEM support to Volvo enthusiasts.

A Comparison of Parts Distributors and Shipping This month I made two large parts purchases, one from IPD, the other from Rock Auto. (Important info I live in Canada) The IPD delivery came very quickly even without the extra shipping options chosen. Quicker than I thought because when I received a call at 12:40 at night saying UPS needs $60.00 in duty fees to be paid before morning delivery I was bittersweet enthused. Cheerful that my parts were here quick, but peeved that once again I am dinged hard on fees. In comparison with my Rock Auto order where my similar value order came in 3 separate deliveries and yet I was charged nothing for duties/brokerage fees. Perhaps IPD should look at their shipping process. I do still very much appreciate the service they provide for keeping our old iron on the road.

The sales agent customer service. The sales agent, Stefan/Stefon/Stephan/ was very knowledgeable about the product for our 1993 Volvo 240: muffler and reverse light switch What was most impressive though, was when he offered my husband the choice of eithet the Volvo or a comparable manufacturer light switch. Bottom line: He allowed my husband to be an educated consumer!!

Smashed package IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction. However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it. The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose. The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.