Ipd still maintains it's great level of… Ipd still maintains it's great level of customer service during these trying times. They delivered when I needed them most during a stressfull car situation. Thanks IPd for the continued support for the volvo community.

I ordered some parts for my IPD… I ordered some parts for my IPD received them very quickly. One part was defective and they shipped another part immediately when I notified them very happy with the service and will be ordering more parts.

Paul at IPD provides excellent service… Paul at IPD provides excellent service and customer support. He helped me locate a hard to find seal that I very much needed to refresh my M46 transmission. I am very appreciative of all IPD staff, and the company's continued effort to provide aftermarket and OEM support to Volvo enthusiasts.

Smashed package IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction. However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it. The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose. The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.

They sell used parts. They sell used parts. Ordered a new MAF sensor for my Volvo and the tamper seal was already broken on it and it looked like it had been at the very least taken out of the box and then just hurled back in it with the wax paper shoved in on top of it rather than being re-wrapped. It's against the law for them to sell an electrical item with that seal broken. Their excuse was: those seals break easily. Really? How, exactly? The box was inside another box. The only way that seal is broken is for someone to intentionally break it. Either they did it or some other customer did and they simply threw it back in the box and sold it to me illegally.