Items arrived as expected Items arrived as expected, shipping took longer than usual because I ordered several items that were on back order. However the site told me this up front & shipping was still pretty good. Always quality parts & exactly what I needed!

You guys got the order shipped out fast… You guys got the order shipped out fast as always thank you! Unfortunately due to shipping mistake i still have not received it but im sure it will be perfect as always.

This part was better before This part was better in previous revisions when the plate was, well plated, instead of painted, the first I was sent had some quality problems. What didn't have any quality problems however, is IPD themselves, getting with me the same day, and sending me a replacement with 2-day shipping for free. You guys rock, but please go back to plated parts

A Comparison of Parts Distributors and Shipping This month I made two large parts purchases, one from IPD, the other from Rock Auto. (Important info I live in Canada) The IPD delivery came very quickly even without the extra shipping options chosen. Quicker than I thought because when I received a call at 12:40 at night saying UPS needs $60.00 in duty fees to be paid before morning delivery I was bittersweet enthused. Cheerful that my parts were here quick, but peeved that once again I am dinged hard on fees. In comparison with my Rock Auto order where my similar value order came in 3 separate deliveries and yet I was charged nothing for duties/brokerage fees. Perhaps IPD should look at their shipping process. I do still very much appreciate the service they provide for keeping our old iron on the road.

Smashed package IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction. However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it. The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose. The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.