Drivers are hard to find Upon arrival in the arrivals hall, there were many drivers standing along the rail with the signs for their passenger. The China Car Service driver was not there and was not visible anywhere in the arrivals hall. I was forced to try and make an international long distance (expensive) call to locate him. I have experienced this problem more than once in multiple Asian cities. Please better instruct your drivers to put themselves in a highly visible location with a clearly printed name sign. (This problem was fixed on my most recent service.)

Thank You China Car Service We enjoyed an excellent service from China Car Service. We tried, unsuccessfully, to book a car to take us to the Airport through our Hotels Concierge, however, they were unwilling to assist us. We looked on the internet for a service provider and found China Car Service. We advised our requirements, received a quotation, agreed, booked and advised the pick up time and location. China Car Service was there, right on time, in a modern van, which could take four executives and their luggage. Thank you China Car Service, you were excellent.

China car was very professional China car was very professional. They took the time to communicate all of the important details about the appointment. They gave me the confidence to know the job would be done right. Thank you for being such an excellent resource for your clients!

Don’t try for specific, better cars - you’ll arrive in pleasant fashion and that’s enough. Pleasant ride in a clean, nice, Mercedes van. It was overpriced relative to other options for reaching the airport; however, I wanted a clean, timely, and reliable ride...which they achieved. Better than a smelly DiDi that will arrive within 20 minutes of when you want to leave. The quotation and booking process was overwrought. In the end, the differentiation of vehicles and pricing had nothing to do with what took me to the airport anyway. So don’t bother choosing higher priced “executive” options, just choose what they bill as a ‘VW Passat’ and call it a day. Second experience like this, though not with this company, in China.

Excellent service Excellent service. I booked a cross-border transfer to Shenzhen for my parents from Hong Kong at the very last minute as my previous booking with another “premium” company (starts with Black, ends with Lane) was cancelled only 8hrs beforehand due to a “system error”. China car company were a little bit more expensive but worth it in my opinion as my parents arrived relaxed and refreshed without any hassle. Will definitely use again.