Easy communication & good service On time, easy to organise and make changes , friendly driver etc and direct contact with the driver which makes a difference

China Car Service delivers a great solution! I have used China Car Service on a regular basis for the past five years or so and plan to continue doing so for the foreseeable future. Their fleet is always in great shape, they meet you with a proper name sign and are on time for all appointments. If you're going to a city they service, use them!

Drivers are hard to find Upon arrival in the arrivals hall, there were many drivers standing along the rail with the signs for their passenger. The China Car Service driver was not there and was not visible anywhere in the arrivals hall. I was forced to try and make an international long distance (expensive) call to locate him. I have experienced this problem more than once in multiple Asian cities. Please better instruct your drivers to put themselves in a highly visible location with a clearly printed name sign. (This problem was fixed on my most recent service.)

Administrative accounts crafty Nothing wrong with driver, car or punctuality. Service just costs a lot more in US dollars than most. The administrative side of this company sure knows how to milk it out of you if you want to book a return trip. Especially if they sense you’re left thing till the last minute, they will say something to the effect: ‘I’m sorry the original discount we gave you for the arrival trip no longer applies but instead we need to increase the fee by $50 USD.’

Don’t try for specific, better cars - you’ll arrive in pleasant fashion and that’s enough. Pleasant ride in a clean, nice, Mercedes van. It was overpriced relative to other options for reaching the airport; however, I wanted a clean, timely, and reliable ride...which they achieved. Better than a smelly DiDi that will arrive within 20 minutes of when you want to leave. The quotation and booking process was overwrought. In the end, the differentiation of vehicles and pricing had nothing to do with what took me to the airport anyway. So don’t bother choosing higher priced “executive” options, just choose what they bill as a ‘VW Passat’ and call it a day. Second experience like this, though not with this company, in China.