Rob was absolutely amazing Rob was absolutely amazing! He turned a bad experience into a great one by providing superior customer service. He went above and beyond to take care of my vehicle needs.

In August 2016 In August 2016, the O/D light was flashing and my vehicle was jerking into gear. Therefore, I had my transmission on my 2004 Ford Explorer rebuilt at Cottoman in Greensboro. Cottman appeared to be an acceptable transmission shop based upon reviews and recommendation and that is why I chose them. The warranty was 12 months or 12,000 miles. (Almost $2,700) Now, 19,000 miles later and about 23 months, O/D light was flashing again and had to get a part replaced that was replaced 23 months ago (Almost $500 this time). Sure hope the repair and parts last longer than 23 months this time. No offer of coupons or discount. Only comment was the warranty had expired. I guess I will drive it a lot for the next 90days while under warranty. Just not an ideal resolution to my vehicle problem.Maybe it is just the 2004 Ford Explorer transmission issue and can't be fixed reliable. I see lots of issues with several Ford vehicles around these years online. Well, we are driving again now so stay tune.

Great service, turnaround, and price! On Friday afternoon at 1:30, I called because my car was making noise that did not sound good. The problem was diagnosed quickly. They were able to fix it before the end of the day. The quote that I received was what I paid to the penny! No extra work was recommended. In fact, when I asked if the bearing on the other side should be replaced, I was told that it wasn't necessary at this time, so only the work needed was done. It's only been a couple of days since the repair, and I have already recommended this place to 3 people. I will definitely be going back.

I am very satisfied with my experience … I am very satisfied with my experience at Cottman. My final cost came in at exactly the amount I was quoted. I also appreciated the professionalism of Rob Whitestone as well as his courtesy and focus on customer service/satisfaction. I have no reservations about cheerfully recommending using Cottman for automotive services.

Rob is a professional Rob is a professional. Prompt, courteous, and patient. They take the time to research and provide you with all the options for your repair. I was broke down in Greensboro from Conway, SC. as a result of Hurricane Florence. Cottman got my transmission replaced and me on the road quick. Good people. Quality work.