Their word is meaningless!! I am anything but impressed by them. My company switched to them about 6 weeks ago from ADP. We are a freight Brokerage with several subsidiary trucking companies. I am number one driver and helped CEO build trucking side. I spoke with him today about problems. I have 4 paper checks from them nobody outside Chase Bank will cash which screams a problem! On top majority of drivers and office personnel have still not received there current deposits as of Saturday the 14th. My recommendation to him.. "Switch back to ADP before lose so many employees for non payment of wages it bankrupts us!! They've already admitted its their fault and promised would be fixed today yet done nothing! Obviously nobody can or should run a business that way, their word is absolutely meaningless!!!

The WORST customer service. After going through a horrible implementation, I was hopeful that things would get better. It has been over a year now and things are, unbelievably, worse. Even our assigned account manager takes no ownership of resolving issues or even returning emails or voicemails. In fact, I have never once spoken to her . . . rather one of her peers answers her overflow calls and emails. I have been requesting a meeting with her for 4 weeks now. I emailed her manager (and left a voicemail for him) with concerns and frustration almost two weeks ago and still have not had a return email or call from him. I am truly at a loss and, in 25 years of working in the field, have never been treated so poorly from a service provider.

Locked out just about every time I go… Locked out just about every time I go to use it , it constantly changes passwords I update the passwords and it's a random chance game if the site will let me on or not . whoever runs the IT is a retar ded as s-clown I have been asking my company to please switch to any other pay site as this one is a total sh it show

Customer service is an absolute joke Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.

Absolutely Horrible Absolutely Horrible. NEVER put your most valuable assets (your employees) through this gauntlet of hell. Step 1: Make all of your employees remember some random and ridiculous 6-8 digit code, just to login. Step 2: Make a design that is so insanely difficult to maneuver, that everyone will fail and you will spend your HR life correcting everyone and training and re-training and re-training Step 3: spend your days looking for something, anything else to replace it.