Received a Call about problems with… Received a Call about problems with receiving my medical reimbursement. Told I was verifying the account wrong. Even though verify 3 times and sent screenshots. Tried to explain that I kept getting emails but the person would not listen or let me talk. Rep kept saying I needed to listen and stop talking rude, rude, rude. It's my money and then told I would be getting a paper check. Even though I had an email that my check was being deposited. Not sure if I should wait for 10 days for the check in the mail or if it will be in the bank account. Not helpful and this person maybe shouldn't be in customer service poor representation of the company.

The WORST customer service. After going through a horrible implementation, I was hopeful that things would get better. It has been over a year now and things are, unbelievably, worse. Even our assigned account manager takes no ownership of resolving issues or even returning emails or voicemails. In fact, I have never once spoken to her . . . rather one of her peers answers her overflow calls and emails. I have been requesting a meeting with her for 4 weeks now. I emailed her manager (and left a voicemail for him) with concerns and frustration almost two weeks ago and still have not had a return email or call from him. I am truly at a loss and, in 25 years of working in the field, have never been treated so poorly from a service provider.

Absolutely Horrible Absolutely Horrible. NEVER put your most valuable assets (your employees) through this gauntlet of hell. Step 1: Make all of your employees remember some random and ridiculous 6-8 digit code, just to login. Step 2: Make a design that is so insanely difficult to maneuver, that everyone will fail and you will spend your HR life correcting everyone and training and re-training and re-training Step 3: spend your days looking for something, anything else to replace it.

Their word is meaningless!! I am anything but impressed by them. My company switched to them about 6 weeks ago from ADP. We are a freight Brokerage with several subsidiary trucking companies. I am number one driver and helped CEO build trucking side. I spoke with him today about problems. I have 4 paper checks from them nobody outside Chase Bank will cash which screams a problem! On top majority of drivers and office personnel have still not received there current deposits as of Saturday the 14th. My recommendation to him.. "Switch back to ADP before lose so many employees for non payment of wages it bankrupts us!! They've already admitted its their fault and promised would be fixed today yet done nothing! Obviously nobody can or should run a business that way, their word is absolutely meaningless!!!

I pulled up my Google account to add a… I pulled up my Google account to add a password. I had warning to change my password for Paylocity because it said there had been a security breach and my information had been found on the dark web. I reached out to my company and never received a reply. All I want to know is if this is true and do I have anything to worry about.