I would say Paylocity is okay I would say Paylocity is okay. I dont like the customer service process, but Im sure they are trying to improve. At my current company we use it for payroll and onboarding, I wanted to see if they ATS was good, but def. not good enough.

Impossible to even set up a new account because all passwords are rejected As a new employee setting up an account, I tried for over an hour to come up with a password it would accept. It suggested strong passwords and then rejected them as having "special characters." I don't look forward to using this piece of garbage software to report my hours - if I can ever even set up my account.

Customer service is an absolute joke Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.

Poor all around I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.

We switched from ADP to Paylocity We switched from ADP to Paylocity - what a dream. This company knows what they are doing; their customer service is informed and prompt in replying. The software is VERY user friendly; the payroll tax returns are easy to find and download. If you are using ADP - I HIGHLY recommend switching to Paylocity; the conversion was so simple and this is just a great company.