Stay away from the ATS. The HRIS is fine...I don't know much about customer support (as reading other reviews), but I have to say that the ATS system is way below average. They sell you on an "open API", but very few integrations actually work. If you want the ATS to integrate with anything, be prepared to get scoped $20,000+ for the other company to build the integration. Every time I call in I get a note that says "your account manager is unavailable". Also, when you sign up for the Paylocity ATS, you also have to sign up for JobTarget, which is $1-2K per month in order for your jobs to get posted anywhere except Indeed. Very frustrating onboarding/implementation as well...one of the worst I've ever been a part of.

This company has horrible customer… This company has horrible customer service. I was told they have a general ledger team but was not told until after the switch that they dont talk to clients. No mistakes get fixed. Even their own employees can manage the system its do complicated. I switched in October big mistake. I have yet to get anything fixed. Time and labor doesnt work employees cant clock in or out most of the time. Support is they send you a number to go to their help center put that number in and watch a video. They do not assist with any fixes. The account manager only communicates by email. Several hours or days in between responses. Im not happy with the system.

A user-friendly payroll system and… A user-friendly payroll system and effortless payroll processes are just some of the benefits

The WORST customer service. After going through a horrible implementation, I was hopeful that things would get better. It has been over a year now and things are, unbelievably, worse. Even our assigned account manager takes no ownership of resolving issues or even returning emails or voicemails. In fact, I have never once spoken to her . . . rather one of her peers answers her overflow calls and emails. I have been requesting a meeting with her for 4 weeks now. I emailed her manager (and left a voicemail for him) with concerns and frustration almost two weeks ago and still have not had a return email or call from him. I am truly at a loss and, in 25 years of working in the field, have never been treated so poorly from a service provider.

I pulled up my Google account to add a… I pulled up my Google account to add a password. I had warning to change my password for Paylocity because it said there had been a security breach and my information had been found on the dark web. I reached out to my company and never received a reply. All I want to know is if this is true and do I have anything to worry about.