We switched from ADP to Paylocity We switched from ADP to Paylocity - what a dream. This company knows what they are doing; their customer service is informed and prompt in replying. The software is VERY user friendly; the payroll tax returns are easy to find and download. If you are using ADP - I HIGHLY recommend switching to Paylocity; the conversion was so simple and this is just a great company.

This company is an unmitigated… This company is an unmitigated disaster. Their answer to any and all problems is a token effort with no resolution and no follow-up. They must get a "to do" list, they check off the box as "completed" after doing nothing and then one doesn't hear fromt them again. I get bounced around from department to department, they might make a token call from an anonymous phone number but when I try returning their calsl I can never reach the person who called. The sales department made promises they cannot or will not fulfill and then throw you to the dreadful "support" wolves. Is there a good payroll company out there? I've been in business since 1998 and I've yet to find one. Surely it's not Paychex or ADP either.

Poor all around I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.

Received a Call about problems with… Received a Call about problems with receiving my medical reimbursement. Told I was verifying the account wrong. Even though verify 3 times and sent screenshots. Tried to explain that I kept getting emails but the person would not listen or let me talk. Rep kept saying I needed to listen and stop talking rude, rude, rude. It's my money and then told I would be getting a paper check. Even though I had an email that my check was being deposited. Not sure if I should wait for 10 days for the check in the mail or if it will be in the bank account. Not helpful and this person maybe shouldn't be in customer service poor representation of the company.

Locked out just about every time I go… Locked out just about every time I go to use it , it constantly changes passwords I update the passwords and it's a random chance game if the site will let me on or not . whoever runs the IT is a retar ded as s-clown I have been asking my company to please switch to any other pay site as this one is a total sh it show