Impossible to even set up a new account because all passwords are rejected As a new employee setting up an account, I tried for over an hour to come up with a password it would accept. It suggested strong passwords and then rejected them as having "special characters." I don't look forward to using this piece of garbage software to report my hours - if I can ever even set up my account.

Customer Service is not their thing! overall the app is user friendly, the community page is great. If you are the kind of person who knows how to trouble shoot and figure out issues on your own, you will be fine. If you are the kind of person who needs help with figuring something out, forget it! you will send them a question, they will answer, and before you even have a chance to let them know the answer did or didn't work they are sending you a survey if they resolved your issue. so you write back and say no, and they are like, OH Well, I've got nothing. I have had numerous issues where I needed someone's help trouble shooting, and they don't do that. They are not willing to help find a solution, they give you one, and if it doesn't work, well, that's your problem. We were told we would have someone to assist us, sure they answer the first email, but normally it does absolutely nothing! their service is always my last resort because I now know, it's not going to help.

Absolutely Horrible Absolutely Horrible. NEVER put your most valuable assets (your employees) through this gauntlet of hell. Step 1: Make all of your employees remember some random and ridiculous 6-8 digit code, just to login. Step 2: Make a design that is so insanely difficult to maneuver, that everyone will fail and you will spend your HR life correcting everyone and training and re-training and re-training Step 3: spend your days looking for something, anything else to replace it.

We recently switched from ADP to… We recently switched from ADP to Paylocity and were very excited about it. The excitement didn't last long. They sell you on a full service experience with all of these perks, when in reality, their implementation process is terrible. The team assigned to us would continuously make mistakes and leave it up to us to fix them. When we pushed back and told them to fix their own mistakes, they took forever. Their customer service is awful. They tell you you will receive a response within 24 hours but the customer service rep won't respond for days. The entire experience from start to now has been awful! Makes me want to go back to ADP. I wouldn't recommend switching to Paylocity. The frustration and poor customer service isn't worth it.

Customer service is an absolute joke Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.