The WORST customer service. After going through a horrible implementation, I was hopeful that things would get better. It has been over a year now and things are, unbelievably, worse. Even our assigned account manager takes no ownership of resolving issues or even returning emails or voicemails. In fact, I have never once spoken to her . . . rather one of her peers answers her overflow calls and emails. I have been requesting a meeting with her for 4 weeks now. I emailed her manager (and left a voicemail for him) with concerns and frustration almost two weeks ago and still have not had a return email or call from him. I am truly at a loss and, in 25 years of working in the field, have never been treated so poorly from a service provider.

This company has horrible customer… This company has horrible customer service. I was told they have a general ledger team but was not told until after the switch that they dont talk to clients. No mistakes get fixed. Even their own employees can manage the system its do complicated. I switched in October big mistake. I have yet to get anything fixed. Time and labor doesnt work employees cant clock in or out most of the time. Support is they send you a number to go to their help center put that number in and watch a video. They do not assist with any fixes. The account manager only communicates by email. Several hours or days in between responses. Im not happy with the system.

Poor all around I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.

Customer Service is not their thing! overall the app is user friendly, the community page is great. If you are the kind of person who knows how to trouble shoot and figure out issues on your own, you will be fine. If you are the kind of person who needs help with figuring something out, forget it! you will send them a question, they will answer, and before you even have a chance to let them know the answer did or didn't work they are sending you a survey if they resolved your issue. so you write back and say no, and they are like, OH Well, I've got nothing. I have had numerous issues where I needed someone's help trouble shooting, and they don't do that. They are not willing to help find a solution, they give you one, and if it doesn't work, well, that's your problem. We were told we would have someone to assist us, sure they answer the first email, but normally it does absolutely nothing! their service is always my last resort because I now know, it's not going to help.

Customer service is an absolute joke Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.