Customer service is an absolute joke Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.

We recently switched from ADP to… We recently switched from ADP to Paylocity and were very excited about it. The excitement didn't last long. They sell you on a full service experience with all of these perks, when in reality, their implementation process is terrible. The team assigned to us would continuously make mistakes and leave it up to us to fix them. When we pushed back and told them to fix their own mistakes, they took forever. Their customer service is awful. They tell you you will receive a response within 24 hours but the customer service rep won't respond for days. The entire experience from start to now has been awful! Makes me want to go back to ADP. I wouldn't recommend switching to Paylocity. The frustration and poor customer service isn't worth it.

I would say Paylocity is okay I would say Paylocity is okay. I dont like the customer service process, but Im sure they are trying to improve. At my current company we use it for payroll and onboarding, I wanted to see if they ATS was good, but def. not good enough.

A user-friendly payroll system and… A user-friendly payroll system and effortless payroll processes are just some of the benefits

Received a Call about problems with… Received a Call about problems with receiving my medical reimbursement. Told I was verifying the account wrong. Even though verify 3 times and sent screenshots. Tried to explain that I kept getting emails but the person would not listen or let me talk. Rep kept saying I needed to listen and stop talking rude, rude, rude. It's my money and then told I would be getting a paper check. Even though I had an email that my check was being deposited. Not sure if I should wait for 10 days for the check in the mail or if it will be in the bank account. Not helpful and this person maybe shouldn't be in customer service poor representation of the company.