KB
GBGreat follow up on a leaky tire Great follow up. I purchased new tires back in October at the Williston, VT store. After installation I noticed one tire losing air and brought the vehicle back to TFT to have it checked out. Skylar at the Williston store got right to this and found that the leaky tire had a damaged air stem. It was promptly replaced at no charge. Great, fast, customer-oriented service.
Fred
GBJoe D from Milford Ct Joe D from Milford Ct. store deserves a 100% CSI rating. He was polite, smart, knowledgeable courteous and pleasant. As far as having the time of the job accurate, he under-promised and over=delivered! This guy is a " Keeper " for your Company.
Jean Kirkness
GBThe kindness began with Brian from the call center. The kindness started with Brian from the call center. I had such a pleasant conversation with this gentleman which set me up for a positive experience at the Saugus Ma. shop. He offered me obvious well experienced advice with suggestions in a way to not feel like a dumb senior citizen, a woman taboot! He patiently walked me through the tire specifications and appointment availabilities. He also asked for an aarp or aaa membership for a discounted total price. Just a wonderful gentleman. I also want to mention Mike from TF Saugus who ran into a few glitches with my tires but dealt with them seamlessly and "got the job done". Another experienced young man exhibiting kindness, a rare trait these days. Thanks to all.
Sheila
GBFriendly and Efficient Service The people who work at Town Fair are friendly and helpful. As soon as the customer arrives they are as efficient as possible to find out what is needed and take care of the problem quickly. I have experienced long waits, but the were understandable. This last time replacing my tire was quickly done. Highly recommended when needing tire repair or replacement.
Mark
GBFront end alignment ripoff Service manger was nice, went in for tire rotation and he recommended a alignment also on how tires were wearing, so I agreed. At state inspection next week I needed new front tie rods and another alignment Town fair tire never should have done alignment according to mechanic, very obvious old tie rods were bad, a lot of movement