Tari
GBNote re: setting appointments Review edited. Tire purchase offers free rotation. I was told by my local store, incorrectly, that set appointments are only available at certain times of the year. The only option the store offered was to leave my vehicle for the day or wait a potentially long period of time. As a result of this Trustpilot review, I was contacted by Town Fair customer service and given an appointment of my choosing. I appreciate the follow up and appropriate service in the end. Thanks to Trustpilot!
Sheila
GBFriendly and Efficient Service The people who work at Town Fair are friendly and helpful. As soon as the customer arrives they are as efficient as possible to find out what is needed and take care of the problem quickly. I have experienced long waits, but the were understandable. This last time replacing my tire was quickly done. Highly recommended when needing tire repair or replacement.
Jean Kirkness
GBThe kindness began with Brian from the call center. The kindness started with Brian from the call center. I had such a pleasant conversation with this gentleman which set me up for a positive experience at the Saugus Ma. shop. He offered me obvious well experienced advice with suggestions in a way to not feel like a dumb senior citizen, a woman taboot! He patiently walked me through the tire specifications and appointment availabilities. He also asked for an aarp or aaa membership for a discounted total price. Just a wonderful gentleman. I also want to mention Mike from TF Saugus who ran into a few glitches with my tires but dealt with them seamlessly and "got the job done". Another experienced young man exhibiting kindness, a rare trait these days. Thanks to all.
TJ
GBHad a great experience at the Tewksbury… Had a great experience at the Tewksbury location. Nick was very polite, professional, and courteous. I’ve been coming in for years and shall continue to do so. Ty! Tj
Mark
GBFront end alignment ripoff Service manger was nice, went in for tire rotation and he recommended a alignment also on how tires were wearing, so I agreed. At state inspection next week I needed new front tie rods and another alignment Town fair tire never should have done alignment according to mechanic, very obvious old tie rods were bad, a lot of movement