The reservation and checkout processes… The reservation and checkout processes were easy to navigate, and confirmation was quick with all the information needed. Will have more to say after the service actually happens. We ended up having to cancel our reservation because of a change in plans. It was fairly easy to do, but two things were a bit frustrating. First, the agent said they were going to send a confirmation email on the cancellation, but I never received it until I called and asked a second time. The other issue was that I wasn't made aware there would be a cancellation charge....$5 was withheld on the refund. It wouldn't have changed our decision, but would have felt better knowing that upfront.

I would NOT recommend Shuttlefare I would NOT recommend Shuttlefare. My reservation made weeks in advance was cancelled because of an address issue they insisted they couldn’t change. The new reservation was 3 times the original amount. Also, I was unable to get thru on the ONE dispatch line when I arrived 2 hours early. I just had to wait the 2 hours at the port because I could not contact them. There’s NO CHAT on their website tho they advertise so. Beware!!!!

Saved me time and money! Shuttlefare.com's website was user friendly, offering streamlined options and booking process, which also saved me $20 vs the provider's company website.

Corrected my mistake with no problem I requested the wrong date and was able to call to get it corrected with no problem and the customer service rep was extremely helpful and even had me laughing at my silly mistake. Price was extremely reasonable and our driver was most pleasing. Engaged us in conversation and made a thirty minute ride seem like minutes!

Excellent Total Experience! The communication was claer and informative after I made the reservation, and the driver who picked us up at the airport (same one who returned us there) was professional and courteous...and on time (even though the pick up was at 4:00 AM).