Service was exceptional from start to… Service was exceptional from start to finish. It was easy to schedule pick up online which was followed up by both an email and text confirmation. An hour before scheduled pick arrival time and name of driver was confirmed. The drive was professional and courteous with great respect and care taken while driving me to airport. I will definitely use this service again.

Smooth and efficient As soon as the plane landed, I received text giving instructions to catch the Lyft ordered. The plane arrived 30 min early. We were shortly with the driver to our destination. The key point for this smooth operation was due to the dispatcher who was in constant communication. The pick up area was 31B.

The reservation and checkout processes… The reservation and checkout processes were easy to navigate, and confirmation was quick with all the information needed. Will have more to say after the service actually happens. We ended up having to cancel our reservation because of a change in plans. It was fairly easy to do, but two things were a bit frustrating. First, the agent said they were going to send a confirmation email on the cancellation, but I never received it until I called and asked a second time. The other issue was that I wasn't made aware there would be a cancellation charge....$5 was withheld on the refund. It wouldn't have changed our decision, but would have felt better knowing that upfront.

Fantastic Home-to-Airport Service I had a great experience Rush Hour Limo via Shuttlefare. The driver, Jean Cadet, was very professional. He texted me about 30 minutes prior to notify me that he was en route and texted again once he was outside (he arrived 7 minutes early). He was dressed professionally and the vehicle was clean and professionally appealing. Jean loaded all of the bags into the vehicle and made sure the young children were adequately seated before departing. Once at the airport, he unloaded everything and made sure we were good to go before departing.

Excellent Total Experience! The communication was claer and informative after I made the reservation, and the driver who picked us up at the airport (same one who returned us there) was professional and courteous...and on time (even though the pick up was at 4:00 AM).