Smooth and efficient As soon as the plane landed, I received text giving instructions to catch the Lyft ordered. The plane arrived 30 min early. We were shortly with the driver to our destination. The key point for this smooth operation was due to the dispatcher who was in constant communication. The pick up area was 31B.

The reservation and checkout processes… The reservation and checkout processes were easy to navigate, and confirmation was quick with all the information needed. Will have more to say after the service actually happens. We ended up having to cancel our reservation because of a change in plans. It was fairly easy to do, but two things were a bit frustrating. First, the agent said they were going to send a confirmation email on the cancellation, but I never received it until I called and asked a second time. The other issue was that I wasn't made aware there would be a cancellation charge....$5 was withheld on the refund. It wouldn't have changed our decision, but would have felt better knowing that upfront.

Saved me time and money! Shuttlefare.com's website was user friendly, offering streamlined options and booking process, which also saved me $20 vs the provider's company website.

Great Experience. The driver William was very friendly and made me feel comfotable. He was at the airport within five minutes of me calling the number provided in the instruction. The person on the phone gave me a description of the car and called me back to make sure the driver had arrived. This was my first time and it was a great experience.

Excellent Total Experience! The communication was claer and informative after I made the reservation, and the driver who picked us up at the airport (same one who returned us there) was professional and courteous...and on time (even though the pick up was at 4:00 AM).