Corrected my mistake with no problem I requested the wrong date and was able to call to get it corrected with no problem and the customer service rep was extremely helpful and even had me laughing at my silly mistake. Price was extremely reasonable and our driver was most pleasing. Engaged us in conversation and made a thirty minute ride seem like minutes!

The reservation and checkout processes… The reservation and checkout processes were easy to navigate, and confirmation was quick with all the information needed. Will have more to say after the service actually happens. We ended up having to cancel our reservation because of a change in plans. It was fairly easy to do, but two things were a bit frustrating. First, the agent said they were going to send a confirmation email on the cancellation, but I never received it until I called and asked a second time. The other issue was that I wasn't made aware there would be a cancellation charge....$5 was withheld on the refund. It wouldn't have changed our decision, but would have felt better knowing that upfront.

I would NOT recommend Shuttlefare I would NOT recommend Shuttlefare. My reservation made weeks in advance was cancelled because of an address issue they insisted they couldn’t change. The new reservation was 3 times the original amount. Also, I was unable to get thru on the ONE dispatch line when I arrived 2 hours early. I just had to wait the 2 hours at the port because I could not contact them. There’s NO CHAT on their website tho they advertise so. Beware!!!!

Fantastic service and communication Fantastic service and communication. We utilized the site last minute before our departing flight. Our pick up person at our destination airport couldn’t make it because our flight had been delayed. So we arrived much later than expected. This was an easy process and made it less stressful. Our ride scheduled thru lift was excellent. Communication and follow up was excellent. Such a great website. I will use it again for sure!

Great rates, reservations pre-scheduled, AWESOME I worried about pre-scheduling a ride to the airport for 5 adult passengers with luggage. I looked for options online and found Shuttlefare. What a relief! Registration and scheduling a ride from home to the airport was a painless process. Rates and options were listed. I was able to choose the best rate and option to fit our need. I received immediate confirmation of the transaction. Thanks very much!