Corrected my mistake with no problem I requested the wrong date and was able to call to get it corrected with no problem and the customer service rep was extremely helpful and even had me laughing at my silly mistake. Price was extremely reasonable and our driver was most pleasing. Engaged us in conversation and made a thirty minute ride seem like minutes!

Isaias Reis was such a wonderful driver… Isaias Reis was such a wonderful driver and pick up and host to us. Fantastic service great communication so friendly could not ask for a better person to pick us up after a long flight. Both times bang on time no issues at all and great price also. Would recommend this pick up to anyone looking and if they are lucky enough to get Isaias they are getting more than value for money. Can’t thank him enough 😃

Hassle free Airport Transfer Wanted to use this service for one way trip to Gold coast airport from surfers paradise. Got nearly to end of booking and lost internet connection, however I received an email the next morning asking if I still wanted to continue,which I did with out any issues. Online payment was also hassle free. I have just received my confirmation email detailing our pick up details. Excellent professional service would recommend

The reservation and checkout processes… The reservation and checkout processes were easy to navigate, and confirmation was quick with all the information needed. Will have more to say after the service actually happens. We ended up having to cancel our reservation because of a change in plans. It was fairly easy to do, but two things were a bit frustrating. First, the agent said they were going to send a confirmation email on the cancellation, but I never received it until I called and asked a second time. The other issue was that I wasn't made aware there would be a cancellation charge....$5 was withheld on the refund. It wouldn't have changed our decision, but would have felt better knowing that upfront.

I would NOT recommend Shuttlefare I would NOT recommend Shuttlefare. My reservation made weeks in advance was cancelled because of an address issue they insisted they couldn’t change. The new reservation was 3 times the original amount. Also, I was unable to get thru on the ONE dispatch line when I arrived 2 hours early. I just had to wait the 2 hours at the port because I could not contact them. There’s NO CHAT on their website tho they advertise so. Beware!!!!