Starting to think it's deliberate Starting to think it's deliberate. How can this company continue in business when the errors are so constant and comprehensive. They're causing major distress to people's lives with the constant pay errors. The payslips are completely incomprehensible. Random numbers which don't match the hours worked and the pay codes are gibberish - too heavy on acronyms and alphanumeric codes. It is so difficult to work out what you are / aren't being paid for. Incompetent to a shattering extent.

SD Worx is probably the worst company… SD Worx is probably the worst company I’ve ever seen, they treat their costumers like they’re nothing and talk very unprofessional. I’ve had multiple instances at where they ignore people, talk down on people and even send people out when they call in sick. Inhumane. They have absolutely no idea what they’re doing, this isn’t from me only but there are multiple people saying this. Truly the worst staff I’ve ever met. Jesus Christ.

Has a AMATEUR user interface -only a fool would deploy it Written as an employee having to use this to access payslips, time records, etc. This is just bad software/Internet application. Its just bad. The interface is terrible - its difficult to find functions (or even know what functions are available). I was just informed by manager after 3 yrs of using it that I can book vacation through it. OK, thats not all SDWorx blame, but if it was an obvious function I would have seen it anyway. But it gets worse. So, the manager tries to show me how to do it...and can't. Because his managerial interface is different. He can't find how to do it in my interface. There is a vacation/absence interface - it shows nothing useful at all & doesn't allow any entries. I found completely by chance, if you go deep enough in the timesheet, there you can book vacation. Ridiculous. The main sign-in page loads another page that then fetches timesheet info or payslips (as selected on the main page). This second page sometimes loads the data quickly, sometimes takes over a minute. And there's no indication its doing anything! And if you select to display info from another date (e.g. different payslip), there's no indication its doing anything at all. Also, this second page appears to be a second login. If you try an access a second function from the main page, you sometimes get an error that you're already logged in, you need to log out or exit & logout! It also logs itself off independently of the main page after a timeout. But there's no warning of the timeout. The main page also logs itself off. Independently. Without a warning. So, if you're busy looking at one page, the other one will time itself out. And then neither page works properly. Timesheets: in some years, for example, if you view August timesheet, you see all days up to 30th...the 31st appears on the September sheet! Payslips: There is no link between payslips and timesheets. You get you pay listed. If you click on the pay type, you can see hours worked. But...you can't relate that to a period of dates. You can't work out if you've been paid correctly. My particular company uses 4 week periods (not a calendar month) with well one to two weeks' delay from last date to payslip date. So its very difficult to check discrepancies (and there are).

If I could have given this company zero… If I could have given this company zero stars then I would have. I have been waiting nearly six months for two weeks holiday pay and it isn't the fault of my manager, it's the reliance that my company has in using SD WORX... I can only presume that they use them because they are cheap

An absolutely diabolical company This is an absolutely diabolical company. I and so many of my colleagues regularly get our pay messed up. Some colleagues are underpaid and need to rely on food banks, others are overpaid and lose social security payments as a result - then get the overpayment clawed back. The payslip is unintelligible and there is no accountability from the company. If you are thinking of outsourcing your payroll to this incompetent bunch of cowboys, do your employees a massive favour and avoid this company.