Lied to and Cheated out of Money I am a pediatric nurse working 60 plus hours aweek a veteran and a senior who was a victim of shady ? Illegal dealings by Eastern Automotive in Frederick, MD .They took back vehicle, still have my down-payment 2,500 and my trade in with UNSIGNED title.This was not due to a decline from finance company ,but because finance company during welcome and contract review made me aware of undisclosed to me charges on my contract. They advised if I didn't want services to tell dealership as not dependant on loan.I did and they refused to cancel or remove from contract and called me a liar threatened police and 3 large men came and took vehicle saying I had no right to car.I am going thru alot Ive had to rent a car to get to work. I am so stressed and still not understanding why this happened or how it was legal, as I had tentative approval from other finance companies as well and told them that if only they removed 4638 in services unneeded not told about. They refused to negotiate were rude and threatening and since they took vehicle Ive heard northing from dealer or the customer service office that promised help.My ?about my trade went unanswered as did my request for refund, I have hired an attorney and filed several complaints, but this is and has been one of the worse experiences of my life. I had the vehicle 9 days but have paid insurance on it for a month.

Go see Jared. You will not be disappointed! I dealt with Easterns on Pulaski Highway in Baltimore, Maryland. My salesman's name was Jared and he was AMAZING!!, The process was very easy. He was extremely professional and courteous and very knowledgeable on the different vehicles I was interested in. He did not make me feel pressured and was extremely patient with me and my indecisive nature. I would recommend Easterns and Jared to anybody!!

100% Customer Service It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel judged due to my credit status! He answered all of my questions , took his time so I didn’t feel rushed! Car buying can be very intimidating, Devan is a real asset to Easterns!!

Devan Young Devan Young. Great customer service and very patient. Helped me to get a better vehicle with a much better interest rate compared to local dealerships nearby. I would definitely come back again and recommend “Devan Young” and “Easterns Automotive Group” to anyone I know looking to purchase a vehicle.

I make good money... but my credit sucks I make good money, but my credit is horrible. I never thought I would be able to walk out with a "decent" car. Earnest, Tony and Jesus assured me from the start that they would make sure I left with a reliable vehicle. Not only did they keep their promise, but Earnest was super patient and helpful. Tony also made sure I had reasonable options within my means. I'll definitely be referring my friends and family.