could it be better… there is a nice place but the services and prices are not so good

Lied to and Cheated out of Money I am a pediatric nurse working 60 plus hours aweek a veteran and a senior who was a victim of shady ? Illegal dealings by Eastern Automotive in Frederick, MD .They took back vehicle, still have my down-payment 2,500 and my trade in with UNSIGNED title.This was not due to a decline from finance company ,but because finance company during welcome and contract review made me aware of undisclosed to me charges on my contract. They advised if I didn't want services to tell dealership as not dependant on loan.I did and they refused to cancel or remove from contract and called me a liar threatened police and 3 large men came and took vehicle saying I had no right to car.I am going thru alot Ive had to rent a car to get to work. I am so stressed and still not understanding why this happened or how it was legal, as I had tentative approval from other finance companies as well and told them that if only they removed 4638 in services unneeded not told about. They refused to negotiate were rude and threatening and since they took vehicle Ive heard northing from dealer or the customer service office that promised help.My ?about my trade went unanswered as did my request for refund, I have hired an attorney and filed several complaints, but this is and has been one of the worse experiences of my life. I had the vehicle 9 days but have paid insurance on it for a month.

My car buying experience at Eastern Automotive Group Me and my husband really had a great experience there last week! We bought a car from them and we love it. We went to the Millersville location and everyone was great especially our salesman Jose, who went above and beyond to help us, even staying almost 2 hours after closing to ensure we were satisfied. So thanks to you Jose and everyone there for making a great impression on us! We'll be returning to that location when it's time for my husband to buy himself a truck.

Great experience.. Yassine Bouchlouch was my sales associate he went above and beyond to make sure purchasing my vehicle went as smoothly as possible... I got the exact vehicle I was looking for with all the amenities included that I wanted. Great experience would definitely refer new customers and would return when I'm ready to purchase again.

Broken promises Broken promises. Sold me LoJack without telling me it was built in. LoJack does not work and will not give refund. Promised two keys and full tank of gas. Didn’t happen. Will not make right. Buyer beware!!!!