Broken promises Broken promises. Sold me LoJack without telling me it was built in. LoJack does not work and will not give refund. Promised two keys and full tank of gas. Didn’t happen. Will not make right. Buyer beware!!!!

I had the best car buying experience… I had the best car buying experience here at Easterns. I came in and Anthony Kha greeted me promptly and took care of me. I came in with the intent of buying a mustang and i went home a new mustang owner. He went above and beyond by buying me water several times and making sure I was comfortable the entire time. He even checks on me to this day making sure the car is everything I wanted. He alongside his manager Kevin and the entire staff were tremendous.

This location was great This location was great! The staff were very patient and caring especially my sales rep, Martin! He was so patient working with my father who’s English is limited and spent a lot of time on my family to help us the best way... really appreciated his effort and definitely recommend Martin!! 👍🏻

Lied to and Cheated out of Money I am a pediatric nurse working 60 plus hours aweek a veteran and a senior who was a victim of shady ? Illegal dealings by Eastern Automotive in Frederick, MD .They took back vehicle, still have my down-payment 2,500 and my trade in with UNSIGNED title.This was not due to a decline from finance company ,but because finance company during welcome and contract review made me aware of undisclosed to me charges on my contract. They advised if I didn't want services to tell dealership as not dependant on loan.I did and they refused to cancel or remove from contract and called me a liar threatened police and 3 large men came and took vehicle saying I had no right to car.I am going thru alot Ive had to rent a car to get to work. I am so stressed and still not understanding why this happened or how it was legal, as I had tentative approval from other finance companies as well and told them that if only they removed 4638 in services unneeded not told about. They refused to negotiate were rude and threatening and since they took vehicle Ive heard northing from dealer or the customer service office that promised help.My ?about my trade went unanswered as did my request for refund, I have hired an attorney and filed several complaints, but this is and has been one of the worse experiences of my life. I had the vehicle 9 days but have paid insurance on it for a month.

You MUST see Travon and Kevin! So amazingly easy! From start to finish, Travon was incredibly personable and helpful. I missed my initial appointment, but he was able to reschedule within 24 hours. When it was time to handle financing, Kevin was on top of everything and made this a painless process. By far, the best car-buying experience I’ve ever had!