Shock Surplus

12711 Ramona Blvd, #106, 91706, Irwindale, United States
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4.35
Based on 20 Reviews

5

80.00%

4

0.00%

3

5.00%

2

5.00%

1

10.00%
About Shock Surplus

Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.

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philip travis
US

Great place to get your suspension… Great place to get your suspension upgraded. Dealt with professional who guided me down the right path after I bought a set from them I wanted to exchange. They made the return easy and painless. Skip eBay and Amazon priced here are competitive!

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J Rine
US

Customer service I was having trouble making a purchase online. Called for assistance the first guy told me there's nothing he could do to help me. And asked me "what would you like me to do" after I explained the situation, like I'm supposed to tell him how to do his job?! Asked to speak to someone else that can help, transfered me and got help and done with a couple minutes. The 1st guy shouldn't have a job in customer service or maybe he was just having a bad regardless the company almost lost a purchase over it. Not the service expected in any industry.

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Babaji Grove
US

Shocks Surplus is the way to go! In a word, these guys are exceptional. I had a ton of questions of which Sean from Shocks Surplus was quick to give comprehensive answers for. Saving me money and producing a better outcome. Correct me if I am wrong, but isn't it hard to find this sort transparency and support these days? #### yes it is. I highly recommend Shocks Surplus.

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Frank Souza
US

I created the order and within minutes… I created the order and within minutes I received a personal email explaining any circumstances around the order and an estimated delivery date of 3 weeks to source parts and assemble. There was also communications about updates without me even asking. Product showed up in 2 weeks. It fit right and I’m happy with the product after a week of use.

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Antonio
US

Amazing company The team at Shocks Surplus made this entire experience that much better. There were many issues with shipping but they ensured everything was taken care of and that I would get my product. As for the product it’s amazing but it could have been better if Icon included instructions in the box and their specific coil over adjusting wrench as well. Yes instructions are online but I mean come on, who wants to be looking at their phone with greasy hands. Overall install wasn’t bad, and the ride quality is immediately better without touching any of the adjusters yet. Can’t wait to take it off-road!

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