Scottysmobile
GBThey are the best ones for the whole world 🌎 They are the best ones that I have used… They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.
Unimpressed
GBWhat a joke What a joke! Why do the have live "customer service" people on staff? They can't or won't do anything for the employee and hide behind the phrase "for security purposes, you need to contact your companies' payroll dept. or HR". WHY ARE THEY EVEN ANWSERING CALLS??? This platform is NOT user/consumer/enduser friendly and provides NO HELP for former employees of a company. There is no way to retrieve a final paystub nor a W2. How are they still in business with such BAD service? All flash and no class. Use another HRIS platform.
Patty
GBPaycor - Neglectful and borderline malpractice DO NOT MOVE TO PAYCOR. Paycor has been the worst payroll company I have experienced in 20 years. We have been using them for a little over a year. There is a serious issue with general competency. I've never felt so unsupported in my life and have zero confidence in using them. You do not get a dedicated person. You always have to wait for an email from a "general" CS rep. They love to give out case numbers which is a form of lip service. You do not get a resolution to issues timely. You have to double check any adjustments you ask them to process for they have staff with minimal training working there so errors are made. We immediately had issues upon transferring over. They did not tell us that they would be using personnel to enter data "manually" because they did not have access to system files. They requested hard copies of reports to get this done which means I had to check each employee and ALL their information (address, SS, Direct Deposit, Taxes, benefits) you name it I had to check it just to ensure it was correct. I would done the entry myself if I knew but instead they created a fire drill for me to get up and running timely. Also, they screwed up our request for a corrected W2. Instead of making a manual entry, which is typcial, someone voided all paychecks for one employee for 2023 and reissued new checks to fix a W2. Even I knew that was not the correct process. Of course you can make a manual entry. They withdrew funds for these checks again although we already paid these in 2023 and said refund notices were sent to the agencies but I do not have proof of this after requesting. They set up our benefit accrual policies wrong. The platform has issues with on boarding which we cannot use, but we are paying for. Paycor has not resolved the issue for over a year. The program itself manages to over complicate simple data needed for employers and provides lots that our business does not need and makes it difficult to navigate. The standard reports are also useless and do not apply to our business. We do not need labor tracking for OSHA but we do need a standard YTD earnings report which should be available and is not. THE WORST COMPANY in the history of payroll companies. We are looking into another to switch by this June.
Leslie
GBDO NOT USE PAYCOR for your business payroll sevice Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl
Stephanie Miller
GBBring your customer service back I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.