Worst Customer Service Customer service is literally nonexistent. They cant solve any problems. They cant pay child support payments on time, collect local taxes correctly, pay overtime correctly or even understand their own system. Would not give any stars if that was a choice.

The worst program for hourly employees The worst program for hourly employees. Paycor does not automatically add the correct taxes or overtime to an employee’s profile. Over time is NOT optional, neither are taxes!!!! Not only do taxes default to each employee but break and vacation tracking does not work. They know how to tell you what you want to hear. However implementing is a failure. Customer service is a joke. Long hold times and no call back when that option is chosen. Every department has customer service so no one can answer several questions. Unbelievable that they are still in business. The customer base must be salaried.

Honestly baffled by how bad the support is!! Ok I was spoiled from many years using ADP! Management here wanted to go with Paycor, was recommended by someone at a bank & didn't listen to me. Well here I am 4 months into using Paycor and the number of hours this company has paid me to get reports, phone calls to resolve has cost the company more than if we had continued processing the payroll ourselves. Payroll is simple really. Paycor has managed to make it difficult. There are some good things but the negative far outweighs the positive. The worse aspect of Paycor starts from the beginning. They promise to provide a "representative" and never do, with excuses each time you ask. Their reporting features is atrocious and when you call in for help no one is able to answer some basic questions. Honestly Paycor are you listening to your customers?

Stole $1000 from my small business Stole $1000 from my small business. I have been in business for 10 years. My payroll cost had steadily increased so I decided to switch to save some money. The whole process was awful. I spent hours sending them copies of current payroll records, over 50 pdf attachments. Then they ghosted me. Straight up never completed my set up, would not return calls or emails, and never heard from them again it was very strange. So I move on a find a different payroll provider. Then to my shock they withdraw over $1000 from my account and said it was for payroll set up. I called them about it and they literally hung up on me. Dealing with them has been an absolute horrible experience the entire time.

Worst implementation experience ever Worst implementation experience ever. One hand does not speak with the other. The sales person actually said :we may have bit off more than we can chew with the amount of implementations we are trying to do at one time" What?!? How is that my problem with my issue.