Customer Service Failure Horrible customer service. Whoever is the EVP of this department should be removed immediately. The whole model needs to be re-mapped. I am shocked at how bad this has atrophied. I would suggest some C-Suite people from Paycor sit in as a proxy for an end-user experience (e.g. dealing with IT dept reporting requests, etc..) and just walk the process. I would LOVE to hear that distillation from their perspective. Normalizing for all the vitriolic "I can't get my payroll check" crazy reviews, all the ones that are cogent say the EXACT same thing. This is literally (except for actual platform, which seems to work well) the MAIN impression customers have of your company. BTW, I am able to write this because I have been on hold for over one hour today thus far to speak with a manager RE: an unresolved issue that has languished for 2 weeks. AFTER 4 call-ins to resolve and a promised "call from a manager" yesterday that never transpired. Ooof...

They are the best ones for the whole world 🌎 They are the best ones that I have used… They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

Everything said here is true Everything said here is true. The platform itself is very flakey,. there is always some kind of error, issue, etc... you get their tech support, and they say oh well yes that happens we are looking into it, They don't seem to understand that they are dealing with hard working people who need to get paid, manage there PTO , and taxes. How they are allowed to stay in business is beyond me.

Worst Payroll Provider Ever !!! Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

Exposed sensitive employee information with no consequences. There was a data breach and sensitive employee information was exposed. Paycor told my HR department that "if we are affected, Paycor will offer free credit monitoring, credit reports, and identity theft protection." Great. Several months later, I was notified that I was personally affected. When I researched the offer, it didn't seem to exist. When my HR department reached out for more detail, the response was "Paycor will not be providing credit monitoring services to affected individuals." So, it seems like they outright lied, and still there is no accountability for the data breach. Use at your own risk.