Worst Payroll Provider Ever !!! Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

Paycor does a legitimate effort to… Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

Don't go with Paycor, No customer service after you sign-in We've been following up with Paycor to amend Q1-2022 Form 941's for almost 5 months and still not able to resolve the issues. Very poor customer service, you are on your own once you sign with them. They never call back and needs constant follow-up. Also, Paycor payroll reports are also not as user friendly as those available with Gusto. We had to switch because some specific functionalities were needed, now I wish we could have done without it.

No service after onboarding The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

Bait & Switch. Stole $989 from Business. Sent us to collections for $1,138. No services provided. Signed up and was promised certain services for my business. Day one I find out the sales agent lied and none of those services were included. I was told I could cancel same day without an early termination fee as the contract was not completed. Then a month later Paycor took $989 out of my business checking without my knowledge or permission for an “implementation recovery fee.” My bank filed fraud charges and refunded my business checking. Now several months later Paycor has sent my business to collections for $1,138 for the same “fee.” When a business is not under contract, when you bait and switch what you offer, when you steal from a business checking account, and promise no ETF and that the contract is not finalized - you do not get to then send us to collections. Don’t even speak on the phone or do business with Paycor or else you’ll end up just like me.