DO NOT USE PAYCOR for your business payroll sevice Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl

Customer Service Failure Horrible customer service. Whoever is the EVP of this department should be removed immediately. The whole model needs to be re-mapped. I am shocked at how bad this has atrophied. I would suggest some C-Suite people from Paycor sit in as a proxy for an end-user experience (e.g. dealing with IT dept reporting requests, etc..) and just walk the process. I would LOVE to hear that distillation from their perspective. Normalizing for all the vitriolic "I can't get my payroll check" crazy reviews, all the ones that are cogent say the EXACT same thing. This is literally (except for actual platform, which seems to work well) the MAIN impression customers have of your company. BTW, I am able to write this because I have been on hold for over one hour today thus far to speak with a manager RE: an unresolved issue that has languished for 2 weeks. AFTER 4 call-ins to resolve and a promised "call from a manager" yesterday that never transpired. Ooof...

Paycor does a legitimate effort to… Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

Worst Customer Service Customer service is literally nonexistent. They cant solve any problems. They cant pay child support payments on time, collect local taxes correctly, pay overtime correctly or even understand their own system. Would not give any stars if that was a choice.

The worst program for hourly employees The worst program for hourly employees. Paycor does not automatically add the correct taxes or overtime to an employee’s profile. Over time is NOT optional, neither are taxes!!!! Not only do taxes default to each employee but break and vacation tracking does not work. They know how to tell you what you want to hear. However implementing is a failure. Customer service is a joke. Long hold times and no call back when that option is chosen. Every department has customer service so no one can answer several questions. Unbelievable that they are still in business. The customer base must be salaried.