Paycor - Neglectful and borderline malpractice DO NOT MOVE TO PAYCOR. Paycor has been the worst payroll company I have experienced in 20 years. We have been using them for a little over a year. There is a serious issue with general competency. I've never felt so unsupported in my life and have zero confidence in using them. You do not get a dedicated person. You always have to wait for an email from a "general" CS rep. They love to give out case numbers which is a form of lip service. You do not get a resolution to issues timely. You have to double check any adjustments you ask them to process for they have staff with minimal training working there so errors are made. We immediately had issues upon transferring over. They did not tell us that they would be using personnel to enter data "manually" because they did not have access to system files. They requested hard copies of reports to get this done which means I had to check each employee and ALL their information (address, SS, Direct Deposit, Taxes, benefits) you name it I had to check it just to ensure it was correct. I would done the entry myself if I knew but instead they created a fire drill for me to get up and running timely. Also, they screwed up our request for a corrected W2. Instead of making a manual entry, which is typcial, someone voided all paychecks for one employee for 2023 and reissued new checks to fix a W2. Even I knew that was not the correct process. Of course you can make a manual entry. They withdrew funds for these checks again although we already paid these in 2023 and said refund notices were sent to the agencies but I do not have proof of this after requesting. They set up our benefit accrual policies wrong. The platform has issues with on boarding which we cannot use, but we are paying for. Paycor has not resolved the issue for over a year. The program itself manages to over complicate simple data needed for employers and provides lots that our business does not need and makes it difficult to navigate. The standard reports are also useless and do not apply to our business. We do not need labor tracking for OSHA but we do need a standard YTD earnings report which should be available and is not. THE WORST COMPANY in the history of payroll companies. We are looking into another to switch by this June.

Worst Payroll Provider Ever !!! Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

Bait & Switch. Stole $989 from Business. Sent us to collections for $1,138. No services provided. Signed up and was promised certain services for my business. Day one I find out the sales agent lied and none of those services were included. I was told I could cancel same day without an early termination fee as the contract was not completed. Then a month later Paycor took $989 out of my business checking without my knowledge or permission for an “implementation recovery fee.” My bank filed fraud charges and refunded my business checking. Now several months later Paycor has sent my business to collections for $1,138 for the same “fee.” When a business is not under contract, when you bait and switch what you offer, when you steal from a business checking account, and promise no ETF and that the contract is not finalized - you do not get to then send us to collections. Don’t even speak on the phone or do business with Paycor or else you’ll end up just like me.

Paycor has the worst customer service… Paycor has the worst customer service and support for their clients. When you actually get ahold of someone, they don't know anything. It is hard to reach employees to get support. And worse, there isn't a department or option when calling to speak with someone regarding urgent same day payroll issues. They are supposed to be a payroll processing company but it can take 24+ hours to receive a response and then you get a new person each time and basically have to start over explaining the issues. No continuity among service and no dedicated customer service teams and no service department or group set up to handle immediate urgent payroll needs. It's ridiculous. It asks for date of experience but this is always an issue every time you need support.

What a joke What a joke! Why do the have live "customer service" people on staff? They can't or won't do anything for the employee and hide behind the phrase "for security purposes, you need to contact your companies' payroll dept. or HR". WHY ARE THEY EVEN ANWSERING CALLS??? This platform is NOT user/consumer/enduser friendly and provides NO HELP for former employees of a company. There is no way to retrieve a final paystub nor a W2. How are they still in business with such BAD service? All flash and no class. Use another HRIS platform.