No service after onboarding The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

Everything said here is true Everything said here is true. The platform itself is very flakey,. there is always some kind of error, issue, etc... you get their tech support, and they say oh well yes that happens we are looking into it, They don't seem to understand that they are dealing with hard working people who need to get paid, manage there PTO , and taxes. How they are allowed to stay in business is beyond me.

Paycor - Neglectful and borderline malpractice DO NOT MOVE TO PAYCOR. Paycor has been the worst payroll company I have experienced in 20 years. We have been using them for a little over a year. There is a serious issue with general competency. I've never felt so unsupported in my life and have zero confidence in using them. You do not get a dedicated person. You always have to wait for an email from a "general" CS rep. They love to give out case numbers which is a form of lip service. You do not get a resolution to issues timely. You have to double check any adjustments you ask them to process for they have staff with minimal training working there so errors are made. We immediately had issues upon transferring over. They did not tell us that they would be using personnel to enter data "manually" because they did not have access to system files. They requested hard copies of reports to get this done which means I had to check each employee and ALL their information (address, SS, Direct Deposit, Taxes, benefits) you name it I had to check it just to ensure it was correct. I would done the entry myself if I knew but instead they created a fire drill for me to get up and running timely. Also, they screwed up our request for a corrected W2. Instead of making a manual entry, which is typcial, someone voided all paychecks for one employee for 2023 and reissued new checks to fix a W2. Even I knew that was not the correct process. Of course you can make a manual entry. They withdrew funds for these checks again although we already paid these in 2023 and said refund notices were sent to the agencies but I do not have proof of this after requesting. They set up our benefit accrual policies wrong. The platform has issues with on boarding which we cannot use, but we are paying for. Paycor has not resolved the issue for over a year. The program itself manages to over complicate simple data needed for employers and provides lots that our business does not need and makes it difficult to navigate. The standard reports are also useless and do not apply to our business. We do not need labor tracking for OSHA but we do need a standard YTD earnings report which should be available and is not. THE WORST COMPANY in the history of payroll companies. We are looking into another to switch by this June.

Worst implementation experience ever Worst implementation experience ever. One hand does not speak with the other. The sales person actually said :we may have bit off more than we can chew with the amount of implementations we are trying to do at one time" What?!? How is that my problem with my issue.

Paycor does a legitimate effort to… Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.