Worst Payroll Provider Ever !!! Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

Bring your customer service back I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

No service after onboarding The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

What a joke What a joke! Why do the have live "customer service" people on staff? They can't or won't do anything for the employee and hide behind the phrase "for security purposes, you need to contact your companies' payroll dept. or HR". WHY ARE THEY EVEN ANWSERING CALLS??? This platform is NOT user/consumer/enduser friendly and provides NO HELP for former employees of a company. There is no way to retrieve a final paystub nor a W2. How are they still in business with such BAD service? All flash and no class. Use another HRIS platform.

Paycor technical support is horrible Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!