Don't go with Paycor, No customer service after you sign-in We've been following up with Paycor to amend Q1-2022 Form 941's for almost 5 months and still not able to resolve the issues. Very poor customer service, you are on your own once you sign with them. They never call back and needs constant follow-up. Also, Paycor payroll reports are also not as user friendly as those available with Gusto. We had to switch because some specific functionalities were needed, now I wish we could have done without it.

Paycor does a legitimate effort to… Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

Worst implementation experience ever Worst implementation experience ever. One hand does not speak with the other. The sales person actually said :we may have bit off more than we can chew with the amount of implementations we are trying to do at one time" What?!? How is that my problem with my issue.

Paycor has the worst customer service… Paycor has the worst customer service and support for their clients. When you actually get ahold of someone, they don't know anything. It is hard to reach employees to get support. And worse, there isn't a department or option when calling to speak with someone regarding urgent same day payroll issues. They are supposed to be a payroll processing company but it can take 24+ hours to receive a response and then you get a new person each time and basically have to start over explaining the issues. No continuity among service and no dedicated customer service teams and no service department or group set up to handle immediate urgent payroll needs. It's ridiculous. It asks for date of experience but this is always an issue every time you need support.

Exposed sensitive employee information with no consequences. There was a data breach and sensitive employee information was exposed. Paycor told my HR department that "if we are affected, Paycor will offer free credit monitoring, credit reports, and identity theft protection." Great. Several months later, I was notified that I was personally affected. When I researched the offer, it didn't seem to exist. When my HR department reached out for more detail, the response was "Paycor will not be providing credit monitoring services to affected individuals." So, it seems like they outright lied, and still there is no accountability for the data breach. Use at your own risk.