Paycor has the worst customer service… Paycor has the worst customer service and support for their clients. When you actually get ahold of someone, they don't know anything. It is hard to reach employees to get support. And worse, there isn't a department or option when calling to speak with someone regarding urgent same day payroll issues. They are supposed to be a payroll processing company but it can take 24+ hours to receive a response and then you get a new person each time and basically have to start over explaining the issues. No continuity among service and no dedicated customer service teams and no service department or group set up to handle immediate urgent payroll needs. It's ridiculous. It asks for date of experience but this is always an issue every time you need support.

No service after onboarding The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

What a joke What a joke! Why do the have live "customer service" people on staff? They can't or won't do anything for the employee and hide behind the phrase "for security purposes, you need to contact your companies' payroll dept. or HR". WHY ARE THEY EVEN ANWSERING CALLS??? This platform is NOT user/consumer/enduser friendly and provides NO HELP for former employees of a company. There is no way to retrieve a final paystub nor a W2. How are they still in business with such BAD service? All flash and no class. Use another HRIS platform.

Exposed sensitive employee information with no consequences. There was a data breach and sensitive employee information was exposed. Paycor told my HR department that "if we are affected, Paycor will offer free credit monitoring, credit reports, and identity theft protection." Great. Several months later, I was notified that I was personally affected. When I researched the offer, it didn't seem to exist. When my HR department reached out for more detail, the response was "Paycor will not be providing credit monitoring services to affected individuals." So, it seems like they outright lied, and still there is no accountability for the data breach. Use at your own risk.

Bring your customer service back I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.