Paycor does a legitimate effort to… Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

Worst implementation experience ever Worst implementation experience ever. One hand does not speak with the other. The sales person actually said :we may have bit off more than we can chew with the amount of implementations we are trying to do at one time" What?!? How is that my problem with my issue.

Stole $1000 from my small business Stole $1000 from my small business. I have been in business for 10 years. My payroll cost had steadily increased so I decided to switch to save some money. The whole process was awful. I spent hours sending them copies of current payroll records, over 50 pdf attachments. Then they ghosted me. Straight up never completed my set up, would not return calls or emails, and never heard from them again it was very strange. So I move on a find a different payroll provider. Then to my shock they withdraw over $1000 from my account and said it was for payroll set up. I called them about it and they literally hung up on me. Dealing with them has been an absolute horrible experience the entire time.

Bring your customer service back I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

Everything said here is true Everything said here is true. The platform itself is very flakey,. there is always some kind of error, issue, etc... you get their tech support, and they say oh well yes that happens we are looking into it, They don't seem to understand that they are dealing with hard working people who need to get paid, manage there PTO , and taxes. How they are allowed to stay in business is beyond me.