Exposed sensitive employee information with no consequences. There was a data breach and sensitive employee information was exposed. Paycor told my HR department that "if we are affected, Paycor will offer free credit monitoring, credit reports, and identity theft protection." Great. Several months later, I was notified that I was personally affected. When I researched the offer, it didn't seem to exist. When my HR department reached out for more detail, the response was "Paycor will not be providing credit monitoring services to affected individuals." So, it seems like they outright lied, and still there is no accountability for the data breach. Use at your own risk.

Paycor does a legitimate effort to… Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.

The worst program for hourly employees The worst program for hourly employees. Paycor does not automatically add the correct taxes or overtime to an employee’s profile. Over time is NOT optional, neither are taxes!!!! Not only do taxes default to each employee but break and vacation tracking does not work. They know how to tell you what you want to hear. However implementing is a failure. Customer service is a joke. Long hold times and no call back when that option is chosen. Every department has customer service so no one can answer several questions. Unbelievable that they are still in business. The customer base must be salaried.

Bring your customer service back I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

Paycor technical support is horrible Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!