Stole $1000 from my small business Stole $1000 from my small business. I have been in business for 10 years. My payroll cost had steadily increased so I decided to switch to save some money. The whole process was awful. I spent hours sending them copies of current payroll records, over 50 pdf attachments. Then they ghosted me. Straight up never completed my set up, would not return calls or emails, and never heard from them again it was very strange. So I move on a find a different payroll provider. Then to my shock they withdraw over $1000 from my account and said it was for payroll set up. I called them about it and they literally hung up on me. Dealing with them has been an absolute horrible experience the entire time.

Bait & Switch. Stole $989 from Business. Sent us to collections for $1,138. No services provided. Signed up and was promised certain services for my business. Day one I find out the sales agent lied and none of those services were included. I was told I could cancel same day without an early termination fee as the contract was not completed. Then a month later Paycor took $989 out of my business checking without my knowledge or permission for an “implementation recovery fee.” My bank filed fraud charges and refunded my business checking. Now several months later Paycor has sent my business to collections for $1,138 for the same “fee.” When a business is not under contract, when you bait and switch what you offer, when you steal from a business checking account, and promise no ETF and that the contract is not finalized - you do not get to then send us to collections. Don’t even speak on the phone or do business with Paycor or else you’ll end up just like me.

Bring your customer service back I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.

Exposed sensitive employee information with no consequences. There was a data breach and sensitive employee information was exposed. Paycor told my HR department that "if we are affected, Paycor will offer free credit monitoring, credit reports, and identity theft protection." Great. Several months later, I was notified that I was personally affected. When I researched the offer, it didn't seem to exist. When my HR department reached out for more detail, the response was "Paycor will not be providing credit monitoring services to affected individuals." So, it seems like they outright lied, and still there is no accountability for the data breach. Use at your own risk.

DO NOT USE PAYCOR for your business payroll sevice Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl