No service after onboarding The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

Stole $1000 from my small business Stole $1000 from my small business. I have been in business for 10 years. My payroll cost had steadily increased so I decided to switch to save some money. The whole process was awful. I spent hours sending them copies of current payroll records, over 50 pdf attachments. Then they ghosted me. Straight up never completed my set up, would not return calls or emails, and never heard from them again it was very strange. So I move on a find a different payroll provider. Then to my shock they withdraw over $1000 from my account and said it was for payroll set up. I called them about it and they literally hung up on me. Dealing with them has been an absolute horrible experience the entire time.

Customer Service Failure Horrible customer service. Whoever is the EVP of this department should be removed immediately. The whole model needs to be re-mapped. I am shocked at how bad this has atrophied. I would suggest some C-Suite people from Paycor sit in as a proxy for an end-user experience (e.g. dealing with IT dept reporting requests, etc..) and just walk the process. I would LOVE to hear that distillation from their perspective. Normalizing for all the vitriolic "I can't get my payroll check" crazy reviews, all the ones that are cogent say the EXACT same thing. This is literally (except for actual platform, which seems to work well) the MAIN impression customers have of your company. BTW, I am able to write this because I have been on hold for over one hour today thus far to speak with a manager RE: an unresolved issue that has languished for 2 weeks. AFTER 4 call-ins to resolve and a promised "call from a manager" yesterday that never transpired. Ooof...

Worst Payroll Provider Ever !!! Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

Bait & Switch. Stole $989 from Business. Sent us to collections for $1,138. No services provided. Signed up and was promised certain services for my business. Day one I find out the sales agent lied and none of those services were included. I was told I could cancel same day without an early termination fee as the contract was not completed. Then a month later Paycor took $989 out of my business checking without my knowledge or permission for an “implementation recovery fee.” My bank filed fraud charges and refunded my business checking. Now several months later Paycor has sent my business to collections for $1,138 for the same “fee.” When a business is not under contract, when you bait and switch what you offer, when you steal from a business checking account, and promise no ETF and that the contract is not finalized - you do not get to then send us to collections. Don’t even speak on the phone or do business with Paycor or else you’ll end up just like me.