Paycor

Montgomery Road 4811, 45212, Norwood, United States
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1.40
Based on 20 Reviews

5

5.00%

4

0.00%

3

10.00%

2

0.00%

1

85.00%
About Paycor

Paycor creates HR software for leaders who want to make a difference. Paycor's Human Capital Management (HCM) platform aims to modernize every aspect of people management, from recruitment, onboarding and development, to payment and retention. For 30 years, Paycor states they have been listening to and partnering with leaders, so they know what they need: HR technology that saves time, analytics that provide actionable insights and dedicated support from HR experts. The vendor boasts more than 30,000 medium & small businesses using Paycor to help them solve problems and achieve their goals.

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Mary
GB

Paycor technical support is horrible Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!

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Krista Mitzel-Vaught
GB

Worst Payroll Provider Ever !!! Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

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Cameron Dunafon
GB

No service after onboarding The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.

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Kelly Davis
GB

Worst implementation experience ever Worst implementation experience ever. One hand does not speak with the other. The sales person actually said :we may have bit off more than we can chew with the amount of implementations we are trying to do at one time" What?!? How is that my problem with my issue.

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Sonja Jones Funakura
GB

Honestly baffled by how bad the support is!! Ok I was spoiled from many years using ADP! Management here wanted to go with Paycor, was recommended by someone at a bank & didn't listen to me. Well here I am 4 months into using Paycor and the number of hours this company has paid me to get reports, phone calls to resolve has cost the company more than if we had continued processing the payroll ourselves. Payroll is simple really. Paycor has managed to make it difficult. There are some good things but the negative far outweighs the positive. The worse aspect of Paycor starts from the beginning. They promise to provide a "representative" and never do, with excuses each time you ask. Their reporting features is atrocious and when you call in for help no one is able to answer some basic questions. Honestly Paycor are you listening to your customers?

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