Honestly baffled by how bad the support is!! Ok I was spoiled from many years using ADP! Management here wanted to go with Paycor, was recommended by someone at a bank & didn't listen to me. Well here I am 4 months into using Paycor and the number of hours this company has paid me to get reports, phone calls to resolve has cost the company more than if we had continued processing the payroll ourselves. Payroll is simple really. Paycor has managed to make it difficult. There are some good things but the negative far outweighs the positive. The worse aspect of Paycor starts from the beginning. They promise to provide a "representative" and never do, with excuses each time you ask. Their reporting features is atrocious and when you call in for help no one is able to answer some basic questions. Honestly Paycor are you listening to your customers?

DO NOT USE PAYCOR for your business payroll sevice Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl

Worst Customer Service Customer service is literally nonexistent. They cant solve any problems. They cant pay child support payments on time, collect local taxes correctly, pay overtime correctly or even understand their own system. Would not give any stars if that was a choice.

Bait & Switch. Stole $989 from Business. Sent us to collections for $1,138. No services provided. Signed up and was promised certain services for my business. Day one I find out the sales agent lied and none of those services were included. I was told I could cancel same day without an early termination fee as the contract was not completed. Then a month later Paycor took $989 out of my business checking without my knowledge or permission for an “implementation recovery fee.” My bank filed fraud charges and refunded my business checking. Now several months later Paycor has sent my business to collections for $1,138 for the same “fee.” When a business is not under contract, when you bait and switch what you offer, when you steal from a business checking account, and promise no ETF and that the contract is not finalized - you do not get to then send us to collections. Don’t even speak on the phone or do business with Paycor or else you’ll end up just like me.

What a joke What a joke! Why do the have live "customer service" people on staff? They can't or won't do anything for the employee and hide behind the phrase "for security purposes, you need to contact your companies' payroll dept. or HR". WHY ARE THEY EVEN ANWSERING CALLS??? This platform is NOT user/consumer/enduser friendly and provides NO HELP for former employees of a company. There is no way to retrieve a final paystub nor a W2. How are they still in business with such BAD service? All flash and no class. Use another HRIS platform.