Appears to no longer be in business as of Feb-Mar 2024 I would say this company seems to have gone out of business, but still presents as an active e-retail website. I don’t know if they’re still shipping new product, but anyone considering ordering on their website should reconsider. I had a repair issue covered by warranty for a scooter purchased in December. I spoke with someone who sent me the proper forms and shipping instructions. I shipped the scooter to them as instructed and received email confirmation that they received the scooter for repair on 1/26/2024. I have heard nothing since. I have sent dozens of message/contact request forms. I have dialed their phone number (the only one available that I can find anywhere online) hundreds of times over 6 weeks, and each time encounter a busy signal. Their website continues to update with seasonal specials. This means either those running the company have disappeared as other evidence suggests and these are prescheduled site updates (in which case, new purchases would be unlikely to be fulfilled), or they’ve been intentionally scamming people in the past several months. Either scenario is a losing one for the unsuspecting consumer. I have never experienced anything like this. I’ve never even heard of anything like this, from a seemingly established company/manufacturer (as evidenced by its multi-generation products) with pretty decent reviews. Ever. I’ve since turned it over to my credit card company for dispute. Hoping a party with a voice louder than mine can correct the issue and perhaps blow the lid off whatever it is Swagtron is doing here.

they don't pick up the phone or answer… they don't pick up the phone or answer emails appears to be out of buissness

Non existent customer service Non existent customer service. I purchased and item through Amazon (not through them but it was their product) and I reached out 7 times to ask a few simple questions. I always got an automated email that said I’d hear back in 48-72 hours but I never did and now I’m past my return window. They shouldn’t even advertise to contact them because you can’t!

I was having difficulty purchasing two… I was having difficulty purchasing two swagtron hoverboards and your company sent me a email instantly which helped me create a account and also gave me a $5.00 coupon. Christmas gifts for my two sons, thank you. Dustin

The simple things I purchased a Swagtron hoverboard through Amazon and it would not charge. Swagtron's customer support person did some troubleshooting, had a new charger sent to us, but the hoverboard still will not charge. I am returning it to Amazon but went to Swagtron's website and found the same hoverboard on sale!