Terrible post-sale customer service Driveway did have the entire process pretty streamlined (although some of the reps were not very competent) but be careful because they will not disclose any of the less obvious issues a vehicle has and you will be stuck with repair costs. In my case, a $400 taillight was broken and filled with condensation (likely from the dealer detailing) and I didn't notice it until it quit working a week post sale. The customer service rep (Lidia) first indicated they would take care of replacing it, I just needed a quote, then a few days later told me they would not be covering it because the vehicle was 'advertised with this flaw' although no photos or walk throughs I was provided with pointed this out. After this message saying I was on my own, they will no longer respond to any inquiries I have... Right now it is just a $400 tail light but I am just blown away that after buying a $60k vehicle they could care less about customer satisfaction. I will never buy from Driveway again. Stick with a dealer where you can at least have some kind of relationship with the sales rep.

I was skeptical using an online service… I was skeptical using an online service to sell my car . But I have to admit driveway was great , from a fare market price to the professionalism of there staff . I was dealing with Shannon which made me feel comfortable thru the whole process, she was great !!! Everyone I spoke to after that were great as well , so much so that I contacted Shannon that I will be selling them a second car . For anyone that is as skeptical like I was don’t be they are great to deal with and I would highly recommend them . JFC

Easiest car purchase ever Easiest car purchase ever! The whole process was painless, from selecting a car to finance and onto delivery to my driveway. They had a team for each phase to assist along the way. A little patience goes a long way to making the process smooth, they even delivered way ahead of expected schedule.

Driveway is fantastic! My Driveway experience had it’s challenges (from the website freezing mid-application to the dealership forgetting to put my temporary tag in my car for delivery) but the amazing customer service team overcame them all quickly and professionally. I highly recommend Driveway and will use them anytime I need a car. I especially want to give a shout out to Na’ai in the delivery team and Damaris( hope I spelled her name right) in the sales team who walked me through the purchase of my 2019 Nissan Rogue Sport when the website wouldn’t move forward. She stayed with me throughout the purchase. They both went above and beyond to help me get my car! I will use Driveway every time I need to purchase a car. Thanks Everyone

Love Driveway.com I cannot say enough about this company and how easy it was to sell my used vehicle to them. The process was super simple and everyone I spoke with at this company was stellar!! They saved me the horrible hassle of having to post my car online and weeding through the scams and people who want to unreasonably deal for lower prices. I will recommend this company to everyone I can!!