Eric Keen
GBThe whole process was painless The whole process was painless. Tim and Dillion were a pleasure to deal with. Professionalism was top notch.
alwaysaflgirlgmail.com
GBDriveway is fantastic! My Driveway experience had it’s challenges (from the website freezing mid-application to the dealership forgetting to put my temporary tag in my car for delivery) but the amazing customer service team overcame them all quickly and professionally. I highly recommend Driveway and will use them anytime I need a car. I especially want to give a shout out to Na’ai in the delivery team and Damaris( hope I spelled her name right) in the sales team who walked me through the purchase of my 2019 Nissan Rogue Sport when the website wouldn’t move forward. She stayed with me throughout the purchase. They both went above and beyond to help me get my car! I will use Driveway every time I need to purchase a car. Thanks Everyone
Robert H
GBBait and switch tactics Bought a car through their online affiliate "Driveway". Provided a deposit, allowed them to obtain financing, and was waiting for a delivery phone call. Instead of a delivery phone call I received a call that the van sold earlier in the day. How does it sell after I secured the vehicle? Instead I was offered a "deal" on a van with less features, 6,000 more miles and ONLY $3000 more. What a bait and switch. I'm glad I had 6 inquired on my credit, money tied up, frustration, and no van. Heck of a streamlined operation for a company with 350 plus dealerships.
Lisa Hill
GBI recently purchased a vehicle through… I recently purchased a vehicle through this company and I love it. The process was very easy and fast. I had a few issues with delivery and Christina Mogford was one of the Customer Satisfaction Representatives that helped me and she went above and beyond to make sure that all of my issues were resolved. She was polite, kind, very knowledgeable as well as prompt . She returned phone calls and texts in a timely manner. I can definitely say she went above and beyond to help me and to me that is excellent customer service. I truly appreciate her.
Michelle
GBFantastic contract analyst My contract analyst Weeda Rasul was fantastic! She was thorough and fully explained the steps required to complete the paperwork. She detailed the payment options and ways to get the process moving as quickly as possible. Now I just wait to for my vehicle to be transported to my home! Thank you so much for your assistance with my purchase :-)