Model 21 I ordered the model 21 thinking it would be the better bike compared to the 18. But it turns out not to be' missing most of the accessories that the 18 has. However I must clarify that the bike itself is brilliant. My only negative is that there is so little help and advice out there to deal with maintenance. And the manual doesn't match the exact bike I have. I have clocked up 320 miles in 3 weeks and apart from a puncture no issues so far. Thanks for the excellent communication and customer service.

ordered part never got it no reply to… ordered part never got it no reply to emails to see why Up date got my part ty

Bike was delivered fairly fast…..but ! Bike was delivered fairly fast…..but ! No instructions how to undo seat, where to find charger or wing mirrors, bolts missing and loose on the panels, right brake cluster loose, and rear mud guard all bent up. Ordered what looks like a rear plate stating the bike is legal etc but when it arrived i after another phone call wish i saved £15.00 as its about 5” square bit of trafalyt/plastic Last of all we sent several e mails to Ken asking him to clarify the law/s mainly the twist and go laws but he gave up replying in the end and did not seem that bothered not really what you would expect in after sales but thankfully we have trust pilot to help filter out the un helpful don't care company’s next time Tim Ken listen respond and act ……

Great bikes, website has good info The site has loads of information about the bikes, and the purchase experience was pretty easy and straightforward. The bike (Model 30 Roma) is really good and no problems with it at all. If I would make one suggestion, it's to make it much clearer on the website, that the bike needs registered with the DVLA when you get it, this isn't done for you and can take up to 6 weeks to be done, although mine only took 2.5 weeks. It was disappointing that the bike arrived and I couldn't ride it straight away ( I suppose you could if you had private land, but I don't)

not fit for purpose Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles. The product purchased was marketed as capable of achieving 50 miles/hr and a range of between 80 to 100 miles. Serious misleading and misinformation to sale a product that the manufacturer states it's not worth more than £500 in total value. Update: This post is a valid review notwithstanding claims of legal actions. When this review was made no legal action was in effect. I stand corrected and this is a valid review.