Incredible Service I live in Ireland and tried buying one of their e-bikes, but due to various tax reasons and shipping problems, we couldn't make that happen. Company still had plenty of time for me and I ended up buying one of their models second-hand, which they gave me advice on how to patch up despite me technically not having paid them at all. I'll be buying parts and they're still in touch. Thanks especially to Ken and Tim!

Great bikes, website has good info The site has loads of information about the bikes, and the purchase experience was pretty easy and straightforward. The bike (Model 30 Roma) is really good and no problems with it at all. If I would make one suggestion, it's to make it much clearer on the website, that the bike needs registered with the DVLA when you get it, this isn't done for you and can take up to 6 weeks to be done, although mine only took 2.5 weeks. It was disappointing that the bike arrived and I couldn't ride it straight away ( I suppose you could if you had private land, but I don't)

BUYER BEWARE Item did not arrive. This was for a bike that cost £1795. Very poor communication and customer service. Never returned a phone call and only replied to 1 email with a very vague answer blaming the courier. Had to go to PayPal for a refund. BUYER BEWARE.

I have been a dedicated customer and… I have been a dedicated customer and promoter of E Rider for several yrs. In my opinion they are the worlds number one electric bike provider. Their bikes are of upmost quailty. Over the years I have purchased many parts and have received the best service and helpful fast assistance. I would highly recommend E Rider

I had problems with the stand. It collapsed, bad design. I got it welded OK. I had problems with the stand. It collapsed. I got it welded OK. There are questions about legality of E-Rider on the road which is worrying. Extra info. Assembled OK, Rides lovely although a bit fierce at start up. Ideal for my step daughter and her 5 year old son because she has not got a driving licence. Takes him everywhere locally. One regret- the pedal and the foot rest clash It is a pity that the foot rest is not away from the pedal. One other thought for a future design change, add a small compartment underneath for a GPS TRACKER with maybe a USB charge point - but conspicuous. Saves me having to continually fiddle around to get at it for charging etc.