I have been a dedicated customer and… I have been a dedicated customer and promoter of E Rider for several yrs. In my opinion they are the worlds number one electric bike provider. Their bikes are of upmost quailty. Over the years I have purchased many parts and have received the best service and helpful fast assistance. I would highly recommend E Rider

After 18 months....owner of a Roma 30 … I write this as an owner of a Roma 30 bought 18 months ago. The bike and the tech are great.... I love it. However, customer service which others have commented on is largely accurate. I had an issue with my charger and an incorrect one sent. The emails from a certain individual are disrespectful borderline rude and obnoxious. I'm a fan of Erider and their products, I promote them to many as my bike gets a fair amount of attention. I'm sure Ken has worked very hard to build this firm. But 1-2 need training in customer services.

Model 21 I ordered the model 21 thinking it would be the better bike compared to the 18. But it turns out not to be' missing most of the accessories that the 18 has. However I must clarify that the bike itself is brilliant. My only negative is that there is so little help and advice out there to deal with maintenance. And the manual doesn't match the exact bike I have. I have clocked up 320 miles in 3 weeks and apart from a puncture no issues so far. Thanks for the excellent communication and customer service.

Bike was delivered fairly fast…..but ! Bike was delivered fairly fast…..but ! No instructions how to undo seat, where to find charger or wing mirrors, bolts missing and loose on the panels, right brake cluster loose, and rear mud guard all bent up. Ordered what looks like a rear plate stating the bike is legal etc but when it arrived i after another phone call wish i saved £15.00 as its about 5” square bit of trafalyt/plastic Last of all we sent several e mails to Ken asking him to clarify the law/s mainly the twist and go laws but he gave up replying in the end and did not seem that bothered not really what you would expect in after sales but thankfully we have trust pilot to help filter out the un helpful don't care company’s next time Tim Ken listen respond and act ……

Scooter arrived bright and early & on… Scooter arrived bright and early & on time. My wife has already clocked up just over 100km & she absolutely loves it. People stop and look and ask questions when ever she's out & about. The build quality appears to be very good & power delivery is smooth and quickly gets up to full speed. The whole purchase experience was very good with frequent updates. Many thanks Tun and Alan Pratley (Moreton in Marsh)