I haven't received the bike yet I haven't received the bike yet, the company are kindly keeping it for me til nearer Christmas, it's a surprise & I lack storage to keep it hidden. For customer service I can't fault them, they've gone above & beyond for me. I will update once we have the bike & can give an honest review. 5 stars for helpfulness though!

Great bike, excellent service Great bike, Model 30 Roma. Nippy and stylish. Very well built with quality components. ERider customer service and attention is excellent. Imogen and Ken are very helpful and respond very quickly to queries. I opted to lease the scooter where it becomes mine after 2 years. Very simple no faff application process. Overall delighted with both the bike and the company.

After 18 months....owner of a Roma 30 … I write this as an owner of a Roma 30 bought 18 months ago. The bike and the tech are great.... I love it. However, customer service which others have commented on is largely accurate. I had an issue with my charger and an incorrect one sent. The emails from a certain individual are disrespectful borderline rude and obnoxious. I'm a fan of Erider and their products, I promote them to many as my bike gets a fair amount of attention. I'm sure Ken has worked very hard to build this firm. But 1-2 need training in customer services.

Model 21 I ordered the model 21 thinking it would be the better bike compared to the 18. But it turns out not to be' missing most of the accessories that the 18 has. However I must clarify that the bike itself is brilliant. My only negative is that there is so little help and advice out there to deal with maintenance. And the manual doesn't match the exact bike I have. I have clocked up 320 miles in 3 weeks and apart from a puncture no issues so far. Thanks for the excellent communication and customer service.

Li-Ion Battery Excellent service as usual. I have had an E-Rider 30 for over 3 years. The original SLA batteries came to the end of their life. I ordered and received a replacement Li-Ion battery (60v) and with minimal effort was able to adapt the bike. Works a treat. Thanks Ken for the cautionary email re conversion, but the battery compartment will take the new battery and only needed minor tweak to ensure held securely.