Great prices Great prices, fast shipping. Thanks Dave

Want a terrible sales experience, YOU'VE COME TO THE RIGHT PLACE... Want a terrible sales experience? This company will give it to you. Do business with these people at your own risk. Summary: (1) received Akebono brake pads rattling around in open boxes, (2) claimed they refunded my money but keep making up excuses, (3) refused to answer my question why they sent OPEN BOX parts instead of new ones, (4) hung up the phone while I was asking for an explanation. They are sloppy, disrespectful and oblivious to the basics of customer service and human interaction. They sent me OPEN BOX brake pads flopping around and rattling. I sent them back. Two weeks later, I'm still waiting for a refund although they've assured me three times it was done. Today, they called for more CC information. When I asked why they sent me resold brake pads, the reply was that there was nothing wrong with them. Now, how would I know. All I could see is that they had created the conditions for their being damaged in transit. The pads were bumping together and clacking in the box. I could hear them when the box was handed to me. It was embarrassing. I wasn't going to have them installed and find out later. I also wasn't going to allow them to disrespect me by accepting something sent as if from a JUNK YARD. JOEY hung up the phone today while deflecting my request for an explanation. Just kept repeating they weren't defective. Well, if you've had a similar experience, they consciously may be selling rejected parts. You don't need to deal with them. There are tons of reputable parts dealers out there.

Better luck next time. To your credit, you put yourself out there with this survey regardless of the consumer's experience. I wanted a Fuel Pressure Relief Valve - one week it was listed in your data base, the next week it was gone. Via email, the eventual response was, "sorry, not sure what happened to it." Such as it is . . . at least the company responded electronically. By phone = not so much.

Whole experience needs improvement Searching for a discontinued part and found it listed at Dave's as available so ordered them and waited. 4 days later I get an acknowledgement that they're "discontinued" - really? Bottom line is they sound like a broker who really don't own any parts, just a "pass through". They utilize databases from other vendors and need to do a better job to improve accuracy. Also navigated website and found it difficult to find things. Had to put in vehicle info several times over and still found it hard to find what I need. Catalog indexing was a little odd, categories make no sense. Bottom line is they need to improve the whole package in order to compete with the others out there who've already figured it out. Cool name and decent image but needs more than that to deliver.

First and last time I will order from these guys... First and last time I will order from here. Paid $100 for express international delivery (2-4 days) and took 3 days to be despatched!! When it was despatched, it was sent on the wrong service (cheaper than what I had paid) but luckily I contacted them in time and it was changed. The aftermarket part was also a horrible fitment, I had to modify the box for the evaporator core so can never use an OE core again. Very stressful experience and not a great service.