Poor customer service system I returned a part completely unopened from the original packaging and have not received my refund yet. UPS says it was delivered to them two weeks ago. They are impossible to contact. I have called a dozen times and have only spoken to an actual person once. The phone number is nowhere you would expect it to be on the website. They're good if you know exactly what part you need but good luck getting a hold of anybody to talk to about anything.

Better luck next time. To your credit, you put yourself out there with this survey regardless of the consumer's experience. I wanted a Fuel Pressure Relief Valve - one week it was listed in your data base, the next week it was gone. Via email, the eventual response was, "sorry, not sure what happened to it." Such as it is . . . at least the company responded electronically. By phone = not so much.

Excellent Service and parts availability I needed a SLS 84 combo flasher for our 2000 Dodge Grand Caravan that Rock Auto sold out from under me. Turns out was cheaper including the shipping from Dave's. Many thanks for excellent service. Mike and the Mechanics

Very poor customer service Cancels orders without notifying you. You call to inquire and the operator doesn't allow you to ask questions, they prefer to speaking over you. Then everything becomes repetitive with sarcasm(mind he's repeating something way off from what's being ask). In the very end the same thing you were asking is what becomes the conclusion, but the rudeness is unbearable. Ask to speak to someone else, apparently no one else is there at the time.

Ecstacy then Agony I found the website for Dave's Discount Auto Parts to be easily navigated and user friendly . I was ecstatic to find the very hard to locate part for my son's 1988 Ciera. The transaction processed seamlessly....we were thrilled to know he would be able to fix and use his beloved car. Imagine our disappointment when we received an email the following day stating the part was discontinued and not available. I wish that prior to the "checkout" process it would have indicated the part was not available...dashed hopes stink!