honestly honestly, here is what I did...ignored the call first for availability and ordered an obsolete part. Next Day Dave's refunded the amount and explained they could not obtain the part. Fair enough. Should probably pull the item from the parts sheet.

Poor customer service system I returned a part completely unopened from the original packaging and have not received my refund yet. UPS says it was delivered to them two weeks ago. They are impossible to contact. I have called a dozen times and have only spoken to an actual person once. The phone number is nowhere you would expect it to be on the website. They're good if you know exactly what part you need but good luck getting a hold of anybody to talk to about anything.

Ecstacy then Agony I found the website for Dave's Discount Auto Parts to be easily navigated and user friendly . I was ecstatic to find the very hard to locate part for my son's 1988 Ciera. The transaction processed seamlessly....we were thrilled to know he would be able to fix and use his beloved car. Imagine our disappointment when we received an email the following day stating the part was discontinued and not available. I wish that prior to the "checkout" process it would have indicated the part was not available...dashed hopes stink!

Very satisfied I started by going to the dealer and found the park was $125 dollars more. I can say it is a benefit purchasing through Dave's Discount Auto Parts. I was worried that I may get the wrong part, but it was correct. It came on time and now my car is up and running again. The only issue I had was the fact I called them to verify before ordering the part and no one answered, but other than that everything is grand! I am very satisfied and happy :)

Whole experience needs improvement Searching for a discontinued part and found it listed at Dave's as available so ordered them and waited. 4 days later I get an acknowledgement that they're "discontinued" - really? Bottom line is they sound like a broker who really don't own any parts, just a "pass through". They utilize databases from other vendors and need to do a better job to improve accuracy. Also navigated website and found it difficult to find things. Had to put in vehicle info several times over and still found it hard to find what I need. Catalog indexing was a little odd, categories make no sense. Bottom line is they need to improve the whole package in order to compete with the others out there who've already figured it out. Cool name and decent image but needs more than that to deliver.