I placed an order for a hose and since … I placed an order for a hose and since it was too late to contact them by phone I was sent an email immediately the next day saying the hose was discontinued and that they were refunding me my money. That really helped me out in that I was able to order the hose some where else.

First and last time I will order from these guys... First and last time I will order from here. Paid $100 for express international delivery (2-4 days) and took 3 days to be despatched!! When it was despatched, it was sent on the wrong service (cheaper than what I had paid) but luckily I contacted them in time and it was changed. The aftermarket part was also a horrible fitment, I had to modify the box for the evaporator core so can never use an OE core again. Very stressful experience and not a great service.

Better luck next time. To your credit, you put yourself out there with this survey regardless of the consumer's experience. I wanted a Fuel Pressure Relief Valve - one week it was listed in your data base, the next week it was gone. Via email, the eventual response was, "sorry, not sure what happened to it." Such as it is . . . at least the company responded electronically. By phone = not so much.

Ecstacy then Agony I found the website for Dave's Discount Auto Parts to be easily navigated and user friendly . I was ecstatic to find the very hard to locate part for my son's 1988 Ciera. The transaction processed seamlessly....we were thrilled to know he would be able to fix and use his beloved car. Imagine our disappointment when we received an email the following day stating the part was discontinued and not available. I wish that prior to the "checkout" process it would have indicated the part was not available...dashed hopes stink!

honestly honestly, here is what I did...ignored the call first for availability and ordered an obsolete part. Next Day Dave's refunded the amount and explained they could not obtain the part. Fair enough. Should probably pull the item from the parts sheet.