Cool product, poor quality, and poor customer service I had a mixed experience with this company and their Rav4 drawer system. Communication was very poor. The product did not ship on time. When I emailed them to ask what the ETA was going to be, I got silence. When I called the phone number and it was disconnected, I thought I had been scammed. But soon later they shipped my product. When it arrived, it was damaged with major scratches on the top (most visible) surface. Some of the pre-drilled holes were off by an inch or so, causing me to have to drill extra holes. The quality of the wood is not good and it is splintering in places. The good part: Despite the poor quality parts that look like they are falling apart, I do actually like the product. I complained and they responded by sending me a bunch of free stuff including a table and sleeping platform and $100. That was enough to leave me happy enough and I almost gave them more stars. However the extra parts I got for free came with no instructions and when I emailed them a question about their assembly, I simply never got an answer. It amazes me how terrible they are at communicating. But at least they aren't a scam.

Great products and team! Decided to take the leap and order the Wheels & Feels Drawer System (Redwood) for our 5th gen Rav4 and 110% so glad we did! The gear ogranization options are endless, whether it's for daily driving, weekend adventures, or longer travels. The team at Wheels and Feels is super responsive/friendly, honestly top notch! Would highly recommend! Super happy with our purchase :)

Product arrived broken and plywood splitting. Update 04/06/2024, They paid for me to return their product with a promise to refund my money, once I shipped it. I shipped it on March 22nd, they received it on March 26th. To date I have not received a refund. I ordered (Order Number 427) my The Cargo Drawer for Jeep Wrangler 4xe 12/27/2023. I finally received it on February 1st. When I opened my order pieces were broken and the plywood was splitting apart. This product promised high quality plywood and great customer experience, yet I had to chase them for a month to get my order shipped and now they will not even respond to my request for a refund. This product is a waste of money do not purchase. Update I returned their product with the promise of a refund, and I have yet to receive a refund. So i paid a lot of money for nothing.

Yah run fast… Was packaged like crap so the drawer needed rebuilt. Not a huge deal. Refluxed and used better nails, let it dry and installed it. 3rd time I closed the drawer, the left slide fell apart. Pulled the whole thing out and threw it in the trash. What a waste of time and money. Order number 683

A Disappointing Experience In anticipation of the Christmas holidays, I reached out to WHEELS AND FEELS a week before Christmas to purchase the Yosemite kit for my Toyota RAV4. I was promised a delivery time of 3-5 days, following which I placed my order. What ensued was a surprising silence – no tracking code or updates on the order were provided. After a wait of two to three weeks, I finally received the tracking code, and the package arrived approximately four weeks post-order – significantly later than promised. However, the initial joy was short-lived: the kit arrived damaged, with loose screws, bent drawer rails, and broken wooden parts. Additionally, half of the ordered product was missing, including only the trunk module. Upon contacting customer service and explaining the situation, Anton from WHEELS AND FEELS offered a partial refund of $150, along with replacement parts for the damaged components. I was assured that the missing parts were sent in a separate package. However, the communication stretched over several weeks without the promised refund being processed or a tracking code for the second package being provided. This experience leaves me feeling potentially misled by WHEELS AND FEELS. I was faced with receiving damaged and incomplete goods, alongside unfulfilled promises regarding refunds and replacements. Moreover, customer service, represented by Anton, now seems to ignore my attempts to communicate. I plan to give the company another two days to respond to my complaints before considering further steps. It is regrettable that a company unable to fulfill its promises at least does not take responsibility to properly inform and support its customers. At this point, I am uncertain whether these issues stem from fraudulent intentions or merely a series of misunderstandings and failures in the fulfillment process. What is clear, however, is that my experience with WHEELS AND FEELS was far from what I had anticipated, leading to significant inconvenience.