Great customer service Great customer service! I love my rav4 drawer system. Just make sure to use your own tool for installation.

A Disappointing Experience In anticipation of the Christmas holidays, I reached out to WHEELS AND FEELS a week before Christmas to purchase the Yosemite kit for my Toyota RAV4. I was promised a delivery time of 3-5 days, following which I placed my order. What ensued was a surprising silence – no tracking code or updates on the order were provided. After a wait of two to three weeks, I finally received the tracking code, and the package arrived approximately four weeks post-order – significantly later than promised. However, the initial joy was short-lived: the kit arrived damaged, with loose screws, bent drawer rails, and broken wooden parts. Additionally, half of the ordered product was missing, including only the trunk module. Upon contacting customer service and explaining the situation, Anton from WHEELS AND FEELS offered a partial refund of $150, along with replacement parts for the damaged components. I was assured that the missing parts were sent in a separate package. However, the communication stretched over several weeks without the promised refund being processed or a tracking code for the second package being provided. This experience leaves me feeling potentially misled by WHEELS AND FEELS. I was faced with receiving damaged and incomplete goods, alongside unfulfilled promises regarding refunds and replacements. Moreover, customer service, represented by Anton, now seems to ignore my attempts to communicate. I plan to give the company another two days to respond to my complaints before considering further steps. It is regrettable that a company unable to fulfill its promises at least does not take responsibility to properly inform and support its customers. At this point, I am uncertain whether these issues stem from fraudulent intentions or merely a series of misunderstandings and failures in the fulfillment process. What is clear, however, is that my experience with WHEELS AND FEELS was far from what I had anticipated, leading to significant inconvenience.

Cool product, poor quality, and poor customer service I had a mixed experience with this company and their Rav4 drawer system. Communication was very poor. The product did not ship on time. When I emailed them to ask what the ETA was going to be, I got silence. When I called the phone number and it was disconnected, I thought I had been scammed. But soon later they shipped my product. When it arrived, it was damaged with major scratches on the top (most visible) surface. Some of the pre-drilled holes were off by an inch or so, causing me to have to drill extra holes. The quality of the wood is not good and it is splintering in places. The good part: Despite the poor quality parts that look like they are falling apart, I do actually like the product. I complained and they responded by sending me a bunch of free stuff including a table and sleeping platform and $100. That was enough to leave me happy enough and I almost gave them more stars. However the extra parts I got for free came with no instructions and when I emailed them a question about their assembly, I simply never got an answer. It amazes me how terrible they are at communicating. But at least they aren't a scam.

Great people Great people, they stand behind their product if there's an issue, really am enjoying camping with this kitchen!

A Constructive Review: Enhancing the RAV4 Drawer System Experience Recently, I decided to invest in a drawer system for my 2023 RAV4, primarily to safeguard my belongings from potential theft and to maximize storage efficiency. The concept of the drawer system intrigued me, prompting my decision to make a purchase. Initial Impressions: Upon its arrival, albeit after a prolonged wait, I eagerly inspected the drawer system. While the concept was undeniably appealing, I noticed some discrepancies that dampened my initial enthusiasm. Several predrilled holes were misaligned and too close to the edge of the plywood, with a noticeable absence of screws. Furthermore, the paint had not fully cured, leading to components sticking together. To add to the frustration, a particular piece designed for the trunk tie-down hooks failed to fit, despite my earnest attempts. Challenges Faced and Solutions Implemented: In order to make the system functional, I undertook several corrective measures: 1. Redrilling holes to ensure proper alignment. 2. Sanding and repainting certain components to enhance aesthetics. 3. Utilizing wood filler and paint to rectify splintered or damaged areas. Despite encountering these hurdles, I must acknowledge that the system now functions as intended. However, I cannot overlook the quality shortcomings that necessitated significant adjustments on my part. While I remain hopeful that future iterations of the product will exhibit improved quality, I am also exploring avenues to enhance my drawer system independently. While it would have been easy to resort to negative criticism, I opted to communicate my concerns to the company in a constructive manner via email. I firmly believe that fostering an environment of open dialogue and providing constructive feedback is pivotal for product enhancement and customer satisfaction. In conclusion, while my experience with the RAV4 drawer system presented challenges, it also provided valuable insights into areas for improvement. Despite its current shortcomings, I am optimistic about the product's potential evolution and remain committed to enhancing my own system. My order number was 524