Wheels & Feels

11430 Bissonnet Street, Unit D8, 77099, Houston, United States
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3.56
Based on 18 Reviews

5

61.11%

4

0.00%

3

0.00%

2

11.11%

1

27.78%
About Wheels & Feels

We're passionate about crafting top-notch cargo drawers, camper kitchens, and sleeping platforms for the overlanding community. At the heart of our operation is our pride and joy: a robust, high-speed CNC machine that ensures unparalleled precision. We source premium plywood locally in Houston and use it to create intricate details. Our dedicated team then adds the finishing touches, which may include grinding, carpeting, or painting, depending on the product. Then orders are carefully packaged and sent to our amazing clients, both in the USA and internationally.

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Bryan Martinez
GB

Toyota RAV4, Redwood drawers Unfortunately as much as I wanted to like this company and its product it turned out to be a complete dud! Prior to even placing my order I contacted Wheels & Feels about the lead time on the product as I was anticipating having this product delivered and installed by a certain date. I was given a delivery date of 3-5 days which was just inside my schedule. So I purchased the product on 1/24/24 and the wait started. I received an email saying my order was being processed and I would receive a following email with the tracking info included. A week passes by and no email. I contact them asking them what’s going on and I was assured they would be shipping the product out shortly. Another week passes and I contact them again and told they’re having issues with their supply chain blah blah blah. I demand a refund and I’m then bribed with extra add ons and a partial refund of a measly $30. I again give them the benefit of the doubt and agree. At this point it’s Thursday 2/8/24 2 weeks have passed and they haven’t even shipped. I’m then promised by Anton on the “sales team” that he will personally see my product to UPS to make sure everything was in order and shipped Monday. Welp Monday rolls around and no acceptance by UPS is reported on the tracking info. I wait an extra day to see if it was just on UPS’ side. Nope definitely not the case. I contact them again asking for a refund and I’m told the product is finished and set to be picked up today and the reason being is cause the late notice on me wanting the product carpeted. The box was supposed to be carpeted from the beginning. It’s just excuse after excuse with this company and it seems I’m not the only one with this issue as I’ve read on multiple platforms others experiencing the same. Such a shame cause I wanted this to workout for my application. This company needs to get their website, customer service/support, and communication skills in order or they’ll be going down very quickly. I truly hope they update their website to reflect lead times, carpeting colors and other features so the customers will have a better buying experience.

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Frank
GB

Cool product, poor quality, and poor customer service I had a mixed experience with this company and their Rav4 drawer system. Communication was very poor. The product did not ship on time. When I emailed them to ask what the ETA was going to be, I got silence. When I called the phone number and it was disconnected, I thought I had been scammed. But soon later they shipped my product. When it arrived, it was damaged with major scratches on the top (most visible) surface. Some of the pre-drilled holes were off by an inch or so, causing me to have to drill extra holes. The quality of the wood is not good and it is splintering in places. The good part: Despite the poor quality parts that look like they are falling apart, I do actually like the product. I complained and they responded by sending me a bunch of free stuff including a table and sleeping platform and $100. That was enough to leave me happy enough and I almost gave them more stars. However the extra parts I got for free came with no instructions and when I emailed them a question about their assembly, I simply never got an answer. It amazes me how terrible they are at communicating. But at least they aren't a scam.

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Linda Robison
GB

Andrei did an amazing job on my RAV4… Andrei did an amazing job on my RAV4 organizer, and I love how he lined the organizer to match the rest of my interior as well. I highly recommend this business!

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Nathan Hartman
GB

Yah run fast… Was packaged like crap so the drawer needed rebuilt. Not a huge deal. Refluxed and used better nails, let it dry and installed it. 3rd time I closed the drawer, the left slide fell apart. Pulled the whole thing out and threw it in the trash. What a waste of time and money. Order number 683

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Peter Nash
GB

Love my new Rav4 drawer system from WF Love my new Rav4 drawer system from WF. Super easy to set up and it maximizes space brilliantly. It's made road trips and camping so much more organized. Great product ty!

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