Great products and team! Decided to take the leap and order the Wheels & Feels Drawer System (Redwood) for our 5th gen Rav4 and 110% so glad we did! The gear ogranization options are endless, whether it's for daily driving, weekend adventures, or longer travels. The team at Wheels and Feels is super responsive/friendly, honestly top notch! Would highly recommend! Super happy with our purchase :)

Toyota RAV4, Redwood drawers Unfortunately as much as I wanted to like this company and its product it turned out to be a complete dud! Prior to even placing my order I contacted Wheels & Feels about the lead time on the product as I was anticipating having this product delivered and installed by a certain date. I was given a delivery date of 3-5 days which was just inside my schedule. So I purchased the product on 1/24/24 and the wait started. I received an email saying my order was being processed and I would receive a following email with the tracking info included. A week passes by and no email. I contact them asking them what’s going on and I was assured they would be shipping the product out shortly. Another week passes and I contact them again and told they’re having issues with their supply chain blah blah blah. I demand a refund and I’m then bribed with extra add ons and a partial refund of a measly $30. I again give them the benefit of the doubt and agree. At this point it’s Thursday 2/8/24 2 weeks have passed and they haven’t even shipped. I’m then promised by Anton on the “sales team” that he will personally see my product to UPS to make sure everything was in order and shipped Monday. Welp Monday rolls around and no acceptance by UPS is reported on the tracking info. I wait an extra day to see if it was just on UPS’ side. Nope definitely not the case. I contact them again asking for a refund and I’m told the product is finished and set to be picked up today and the reason being is cause the late notice on me wanting the product carpeted. The box was supposed to be carpeted from the beginning. It’s just excuse after excuse with this company and it seems I’m not the only one with this issue as I’ve read on multiple platforms others experiencing the same. Such a shame cause I wanted this to workout for my application. This company needs to get their website, customer service/support, and communication skills in order or they’ll be going down very quickly. I truly hope they update their website to reflect lead times, carpeting colors and other features so the customers will have a better buying experience.

Product arrived broken and plywood splitting. Update 04/06/2024, They paid for me to return their product with a promise to refund my money, once I shipped it. I shipped it on March 22nd, they received it on March 26th. To date I have not received a refund. I ordered (Order Number 427) my The Cargo Drawer for Jeep Wrangler 4xe 12/27/2023. I finally received it on February 1st. When I opened my order pieces were broken and the plywood was splitting apart. This product promised high quality plywood and great customer experience, yet I had to chase them for a month to get my order shipped and now they will not even respond to my request for a refund. This product is a waste of money do not purchase. Update I returned their product with the promise of a refund, and I have yet to receive a refund. So i paid a lot of money for nothing.

Yah run fast… Was packaged like crap so the drawer needed rebuilt. Not a huge deal. Refluxed and used better nails, let it dry and installed it. 3rd time I closed the drawer, the left slide fell apart. Pulled the whole thing out and threw it in the trash. What a waste of time and money. Order number 683

A Disappointing Experience In anticipation of the Christmas holidays, I reached out to WHEELS AND FEELS a week before Christmas to purchase the Yosemite kit for my Toyota RAV4. I was promised a delivery time of 3-5 days, following which I placed my order. What ensued was a surprising silence – no tracking code or updates on the order were provided. After a wait of two to three weeks, I finally received the tracking code, and the package arrived approximately four weeks post-order – significantly later than promised. However, the initial joy was short-lived: the kit arrived damaged, with loose screws, bent drawer rails, and broken wooden parts. Additionally, half of the ordered product was missing, including only the trunk module. Upon contacting customer service and explaining the situation, Anton from WHEELS AND FEELS offered a partial refund of $150, along with replacement parts for the damaged components. I was assured that the missing parts were sent in a separate package. However, the communication stretched over several weeks without the promised refund being processed or a tracking code for the second package being provided. This experience leaves me feeling potentially misled by WHEELS AND FEELS. I was faced with receiving damaged and incomplete goods, alongside unfulfilled promises regarding refunds and replacements. Moreover, customer service, represented by Anton, now seems to ignore my attempts to communicate. I plan to give the company another two days to respond to my complaints before considering further steps. It is regrettable that a company unable to fulfill its promises at least does not take responsibility to properly inform and support its customers. At this point, I am uncertain whether these issues stem from fraudulent intentions or merely a series of misunderstandings and failures in the fulfillment process. What is clear, however, is that my experience with WHEELS AND FEELS was far from what I had anticipated, leading to significant inconvenience.