The instructions were very… The instructions were very unprofessional and unclear, customer service was lacking almost nonexistent, they responded to a couple emails at first when the item was still being manufactured, but have been silent ever since. Customer service is everything, if I have a question about the product or how to install the product after I've spent almost $1000 you would think they would be happy to help. That is not the case. Currently living out my car. And my back has been killing me so I thought this would be the best way to make my sleeping area flat. Currently I am parked in my friends driveway with every piece laid out. Just awaiting customer service to do their job. Will update you when they do

Purchased a drawer system for my rav4… Purchased a drawer system for my rav4 here, had it installed at their shop in Houston too!

Wonderful company Wonderful company, produce a great product that they stand behind. Would buy again without hesitation

Love my new Rav4 drawer system from WF Love my new Rav4 drawer system from WF. Super easy to set up and it maximizes space brilliantly. It's made road trips and camping so much more organized. Great product ty!

A Disappointing Experience In anticipation of the Christmas holidays, I reached out to WHEELS AND FEELS a week before Christmas to purchase the Yosemite kit for my Toyota RAV4. I was promised a delivery time of 3-5 days, following which I placed my order. What ensued was a surprising silence – no tracking code or updates on the order were provided. After a wait of two to three weeks, I finally received the tracking code, and the package arrived approximately four weeks post-order – significantly later than promised. However, the initial joy was short-lived: the kit arrived damaged, with loose screws, bent drawer rails, and broken wooden parts. Additionally, half of the ordered product was missing, including only the trunk module. Upon contacting customer service and explaining the situation, Anton from WHEELS AND FEELS offered a partial refund of $150, along with replacement parts for the damaged components. I was assured that the missing parts were sent in a separate package. However, the communication stretched over several weeks without the promised refund being processed or a tracking code for the second package being provided. This experience leaves me feeling potentially misled by WHEELS AND FEELS. I was faced with receiving damaged and incomplete goods, alongside unfulfilled promises regarding refunds and replacements. Moreover, customer service, represented by Anton, now seems to ignore my attempts to communicate. I plan to give the company another two days to respond to my complaints before considering further steps. It is regrettable that a company unable to fulfill its promises at least does not take responsibility to properly inform and support its customers. At this point, I am uncertain whether these issues stem from fraudulent intentions or merely a series of misunderstandings and failures in the fulfillment process. What is clear, however, is that my experience with WHEELS AND FEELS was far from what I had anticipated, leading to significant inconvenience.