Calling in for parts & getting shafted by hdkits If ypu call don't bout a part & they tell you it's in stock don't take there word on it if you need the part/ parts soon. Happened to me called in they told me the part was in stock. I ordered it, been waiting 2 weeks called to check back in on my order where bouts my order is. They told me it's on back order & they don't have them in stock & havent had them in stock for awhile. Put me in a really bad spot since my truck has been down for 3 weeks. No truck running, No money coming in!

Terrible and unprofessional. Terrible and unprofessional. I ordered 4 pistons and a water pump gasket. Without saying anything to me, they shipped only 3 pistons. When I received the pistons I emailed and asked where the gasket and 4th piston were and they didn't mention the gasket but said they reached out to the manufacturer regarding the piston. A few emails and a phone call later, I found out that they originally only had 3 pistons in stock and the 4th was to be drop-shipped from the manufacturer but according to HDKits, they had no ETA. I found out from other vendors that the ETA was the same for everyone and was 3 to 6 months! I asked HDKits to refund me the piston and gasket and they said they did have the gasket and will send it and refund the piston. I ordered a 4th piston elsewhere. 14 days later I emailed them again to ask where the gasket and refund were and they apologized and issued me a refund for _both_. Now I'm at square 1 with the water pump gasket which I will need to order elsewhere, which means I have another few weeks to wait for this single $3 item that I will have to pay $19 shipping on.

Inventory issues Inventory issues Great communication and fast response But when it comes to inventory no respobility at all. Website stated 10 items available, when I bought 1 it state 9 but I was told they are on back order for 45 days after a charge towards my account was placed and had to wait for a refund

Jean provided outstanding customer… Jean provided outstanding customer service, very friendly, efficient and professional. The water pump I ordered for my semi arrive on time as he told me and in perfect condition. I would definitely, order more parts from him. Maria

YOUr prices have gotton crazy! YOUr prices have gotton crazy!! talk about taking advantage of inflation...doubling your prices ...i wont buy another product off of you!!