The windshield replacement process… The windshield replacement process started out great. Phone calls were made and returned were polite and professional. There were promises made to deliver exceptional service with the windshield install for a luxury german made vehicle and using original equipment made parts. A senior tech was assigned, but install was rushed unnecessarily and the result was disappointing. (Hindsight) I should have elected to pay more and have the Bmw dealership do the install and/or go with a different installer svc. that fully warrants the work done. But, I plan to follow-up with Auto Glass Now and get better solutions than what have been already presented. So far, it has been a lack of accountability from the installer and with the company. The issues should have been acknowledged and/or addressed by now considering that the install took place 2/16/24. But, I am going to be diligent and patient with the process. I believe in being reasonable and fair with these types of transactions. (+/- $1k investment) I look forward to updating this review if, matters are resolved.

Rude My wife got a small chip in her windshield so I took her vehicle in after finding the web page for this business. When I arrived at the front counter, the woman sitting at a desk literally gave me a look like I did not belong in her shop and asked what do I want in a rude tone. I explained why I came in and before I could finish. She said can’t help today and it would cost 120 dollars minimum. She made no attempt to make a sale in any way. Made it clear that I for whatever reason was not wanted in her establishment with her tone, glare and dismissive attitude. Complete opposite of what they are advertising. Easy enough to spend my money elsewhere.

Had my car Skoda fabia mk2 drivers… Had my car Skoda fabia mk2 drivers window smashed but only had third party insurance. Rang auto glass for quote. £570! The car wasn't worth much more. Found window online for £30, fitted myself with no prior experience in under an hour. Profiteering company that preys on vunerable customers. Avoid!

Scam The only way for them to get better is to change the whole system, Management down to secretaries and To honor the warranty that they promise when you purchase it .. I had a horrible experience and it's still ongoing 550 dollars down the drain because they sold me a defective glass and installed it improperly but they won't admit that only tell me that it's not covered from breakage .Shattered and breakage is not the same thing. Lies after they get your money. Do yourself a favor and don't do business with them.

I filed a glass claim through my… I filed a glass claim through my insurance! I made an appointment and asked the young lady to repeat the address and appointment time. She rushed me off the phone and stated she will send me a text. I did not receive the text until the night before.... when I got to my appointment the store was closed. When i called the store customer service , I stayed on the line for 30 mins and was disconnected, no one ever called me back to reschedule or notified me that my appointment text was wrong. I am so sick of bad customer service!!