Auto Glass Now

1276 W. Grand Avenue, 94607, Oakland, United States
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3.25
Based on 20 Reviews

5

55.00%

4

0.00%

3

0.00%

2

5.00%

1

40.00%
About Auto Glass Now

Auto Glass Now specializes in auto glass repair and replacement. We offer same day repairs at our location or yours. Our Certified Technicians only use the best OEE or OEM parts to insure quality and total customer satisfaction. One of the most important things to us is our commitment to offering exceptional quality at an affordable price. We guarantee a low, fair price when replacing all types of windshields or auto glass, regardless of your car's make and model. We know that being without your car can be inconvenient. When you bring your car to us, in most cases we will have it ready for you in about an hour. We also offer Free Mobile Service to your home or place of work. We deliver same day service so that your windshield replacement is fast and hassle-free. We only hire the most experienced auto glass replacement professionals. Each one of our qualified technicians has gone through extensive training and a certification process.

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Sandra
GB

David did a great a great he was quick nice also explained what he did Love it much cheaper than satellite they was great gave me a discount for inconvenience

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Becky Betts
GB

Rock chipped my windshield! :( While out of town over the weekend, a rock hit my windshield and chipped it. I immediately looked online for windshield repair near me. When I called the Carrollton location on Josey Ln, they told me they opened at 8:00 Monday morning and I could just walk in without an appointment. I arrived before 8:00, but they were open and welcomed me in. My car was immediately taken back and the work was completed within 20 minutes. You can't tell I ever had a chip (star) in my windshield! Very friendly service and expert repairs along with quick service made my day! I highly recommend that you use AutoGlassNow! for any windshield repairs or replacement needs you may have.

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Rob
GB

BUYER BEWARE!!! BUYER BEWARE!!! I took my car to Auto Glass Now to replace the windshield on 2-19-24. Shortly after I arrived at my 12 PM appointment, as I was sitting in the waiting room, I overheard the technician come in and ask the manager if she had ordered the necessary trim/gasket pieces. As it turned out, she had not, so the tech showed me some alternate trim material that he thought would work. I was reluctant but agreed. He later told me that another trim piece was needed at the base of the windshield by the cowling that he did not have. At that point, I became very concerned and frustrated and asked him to please just put everything back together so I could take my car somewhere else. Fortunately, he had not yet removed the existing windshield. But as he was putting it back together, I noticed that the “rain gutter trim piece” that overlaps the top windshield gasket on the driver’s side was damaged and would not lay down or snap back into place properly. Also, the plastic cowling at the base of the windshield did not go back in or lay down properly. The technician suggested that it was okay to leave it like that since I was taking it somewhere else anyway and they could put it back together correctly. Not a very good answer in my opinion. The store manager said she would contact the "Regional Manager" to discuss the damage. At that point, I asked for the regional manager’s name and phone number. She said she always uses email to communicate with him, so I asked for the regional manager’s name and email address. She refused to give it to me. That should tell you something. I had the windshield replaced the next day by Affordable Auto Glass (highly recommended). They did an excellent job. During that process, they discovered that Auto Glass Now had also damaged the pillar covers and broken the retainer clips. Also, he said the cowling along the hood below the windshield wipers still will not lay down correctly because the trim piece at the base of the windshield was also broken. After a bit of research on my own, I was able to contact the regional manager for Auto Glass Now. I provided him repair quotes for the damage Auto Glass Now had done to my car. He said he would process the paperwork and that would take a couple of weeks for the reimbursement to go through. Weeks passed with no response. Finally, after 2 months, I was able to reach the regional manager again. He said the reimbursement had not been processed and that Auto Glass Now wanted to make the repairs themselves. Initially, I objected, based on the poor quality of work I had already experienced. Later in the conversation, I reluctantly agreed. He said he would send his best technician to my house to make the repairs and that he would call back to confirm the details. Shortly thereafter, he called back and reneged on his offer. He said he would send the repair parts to me, but he had changed his mind on actually performing the repairs. He said I would need to take it somewhere and I would be responsible for the labor to make the repairs. Again, another bad answer from Auto Glass Now. This is highly unusual for me to write a review! But based on the extremely poor experience I had with Auto Glass Now, I felt an obligation to warn others about their shoddy workmanship and terrible customer service. Spare yourself the agony and inconvenience and avoid doing business Auto Glass Now like the plague!

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John Kolano
GB

UNSKILLED INSTALLERS Installer cracked the corner of the WS and didn't say anything. When I called them, they sent another installer to replace the windshield and he told me that I must have damaged it. This company took over American Mobil Glass, A company that I used for 30+ years. I will never use this company again.

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Andy B
GB

Had my car Skoda fabia mk2 drivers… Had my car Skoda fabia mk2 drivers window smashed but only had third party insurance. Rang auto glass for quote. £570! The car wasn't worth much more. Found window online for £30, fitted myself with no prior experience in under an hour. Profiteering company that preys on vunerable customers. Avoid!

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