Total crooks avoid and go local I have just had my daughter on the phone in floods of tears having been charged £900 to replace passenger side glass on a car worth less than the repair. She has a baby and cant afford this so she is now on a payment plan with Auto Glass which with take her over a year to repay. Absolute crooks they must have known that Admiral would not cover this but did the work and billed her over 3 times what a local company quoted.

Had my car Skoda fabia mk2 drivers… Had my car Skoda fabia mk2 drivers window smashed but only had third party insurance. Rang auto glass for quote. £570! The car wasn't worth much more. Found window online for £30, fitted myself with no prior experience in under an hour. Profiteering company that preys on vunerable customers. Avoid!

The windshield replacement process… The windshield replacement process started out great. Phone calls were made and returned were polite and professional. There were promises made to deliver exceptional service with the windshield install for a luxury german made vehicle and using original equipment made parts. A senior tech was assigned, but install was rushed unnecessarily and the result was disappointing. (Hindsight) I should have elected to pay more and have the Bmw dealership do the install and/or go with a different installer svc. that fully warrants the work done. But, I plan to follow-up with Auto Glass Now and get better solutions than what have been already presented. So far, it has been a lack of accountability from the installer and with the company. The issues should have been acknowledged and/or addressed by now considering that the install took place 2/16/24. But, I am going to be diligent and patient with the process. I believe in being reasonable and fair with these types of transactions. (+/- $1k investment) I look forward to updating this review if, matters are resolved.

I would definitely use Auto Glass Now again! I looked up local glass repair shops when my windshield was cracked. Once insurance gave the go ahead Auto Glass Now in Springfield, MO was extremely prompt. We scheduled for a mobile repair and they came to my work place and had my windshield replaced in an hour. I would definitely use their services again!

Got cracked windshield replaced at the… Got cracked windshield replaced at the location on Randall Road in Carpentersville and was happy with the results. Nice friendly people and they do fine work.