Rude My wife got a small chip in her windshield so I took her vehicle in after finding the web page for this business. When I arrived at the front counter, the woman sitting at a desk literally gave me a look like I did not belong in her shop and asked what do I want in a rude tone. I explained why I came in and before I could finish. She said can’t help today and it would cost 120 dollars minimum. She made no attempt to make a sale in any way. Made it clear that I for whatever reason was not wanted in her establishment with her tone, glare and dismissive attitude. Complete opposite of what they are advertising. Easy enough to spend my money elsewhere.

The windshield replacement process… The windshield replacement process started out great. Phone calls were made and returned were polite and professional. There were promises made to deliver exceptional service with the windshield install for a luxury german made vehicle and using original equipment made parts. A senior tech was assigned, but install was rushed unnecessarily and the result was disappointing. (Hindsight) I should have elected to pay more and have the Bmw dealership do the install and/or go with a different installer svc. that fully warrants the work done. But, I plan to follow-up with Auto Glass Now and get better solutions than what have been already presented. So far, it has been a lack of accountability from the installer and with the company. The issues should have been acknowledged and/or addressed by now considering that the install took place 2/16/24. But, I am going to be diligent and patient with the process. I believe in being reasonable and fair with these types of transactions. (+/- $1k investment) I look forward to updating this review if, matters are resolved.

Got cracked windshield replaced at the… Got cracked windshield replaced at the location on Randall Road in Carpentersville and was happy with the results. Nice friendly people and they do fine work.

Had a claim for a w/s with my insurance… Had a claim for a w/s with my insurance company. Took it there and thought it had to be replaced. They repaired instead with no money out of pocket. They're awesome!

avoid Auto Glass Now read all the 1 star reviews showed up late, did not have correct window, did not call to state problem, no call with update I had to call and they are too busy to finish the repair until two weeks from now. terrible customer service use any body but Auto Glass Now