BUYER BEWARE!!! BUYER BEWARE!!! I took my car to Auto Glass Now to replace the windshield on 2-19-24. Shortly after I arrived at my 12 PM appointment, as I was sitting in the waiting room, I overheard the technician come in and ask the manager if she had ordered the necessary trim/gasket pieces. As it turned out, she had not, so the tech showed me some alternate trim material that he thought would work. I was reluctant but agreed. He later told me that another trim piece was needed at the base of the windshield by the cowling that he did not have. At that point, I became very concerned and frustrated and asked him to please just put everything back together so I could take my car somewhere else. Fortunately, he had not yet removed the existing windshield. But as he was putting it back together, I noticed that the “rain gutter trim piece” that overlaps the top windshield gasket on the driver’s side was damaged and would not lay down or snap back into place properly. Also, the plastic cowling at the base of the windshield did not go back in or lay down properly. The technician suggested that it was okay to leave it like that since I was taking it somewhere else anyway and they could put it back together correctly. Not a very good answer in my opinion. The store manager said she would contact the "Regional Manager" to discuss the damage. At that point, I asked for the regional manager’s name and phone number. She said she always uses email to communicate with him, so I asked for the regional manager’s name and email address. She refused to give it to me. That should tell you something. I had the windshield replaced the next day by Affordable Auto Glass (highly recommended). They did an excellent job. During that process, they discovered that Auto Glass Now had also damaged the pillar covers and broken the retainer clips. Also, he said the cowling along the hood below the windshield wipers still will not lay down correctly because the trim piece at the base of the windshield was also broken. After a bit of research on my own, I was able to contact the regional manager for Auto Glass Now. I provided him repair quotes for the damage Auto Glass Now had done to my car. He said he would process the paperwork and that would take a couple of weeks for the reimbursement to go through. Weeks passed with no response. Finally, after 2 months, I was able to reach the regional manager again. He said the reimbursement had not been processed and that Auto Glass Now wanted to make the repairs themselves. Initially, I objected, based on the poor quality of work I had already experienced. Later in the conversation, I reluctantly agreed. He said he would send his best technician to my house to make the repairs and that he would call back to confirm the details. Shortly thereafter, he called back and reneged on his offer. He said he would send the repair parts to me, but he had changed his mind on actually performing the repairs. He said I would need to take it somewhere and I would be responsible for the labor to make the repairs. Again, another bad answer from Auto Glass Now. This is highly unusual for me to write a review! But based on the extremely poor experience I had with Auto Glass Now, I felt an obligation to warn others about their shoddy workmanship and terrible customer service. Spare yourself the agony and inconvenience and avoid doing business Auto Glass Now like the plague!

Had a claim for a w/s with my insurance… Had a claim for a w/s with my insurance company. Took it there and thought it had to be replaced. They repaired instead with no money out of pocket. They're awesome!

Got cracked windshield replaced at the… Got cracked windshield replaced at the location on Randall Road in Carpentersville and was happy with the results. Nice friendly people and they do fine work.

The prices cannot be beat Celandrea was an absolute doll,very professional, kind, courteous and very helpful!! My new windshield turned out great qnd it took them less than an hour. Absolute perfection. I am so happy with their service, I will recommending them to everyone I know. Thank you, Tifini Helton

Total crooks avoid and go local I have just had my daughter on the phone in floods of tears having been charged £900 to replace passenger side glass on a car worth less than the repair. She has a baby and cant afford this so she is now on a payment plan with Auto Glass which with take her over a year to repay. Absolute crooks they must have known that Admiral would not cover this but did the work and billed her over 3 times what a local company quoted.