I have rented a car in Los Angeles I have rented a car in Los Angeles international airport, car was rented through Miles car rental, final company was Dollar. At 1 am was in the office long list of customers waiting for a car, officer told us that we should wait for 2 hours. Finally we have wait for 1 hour, but service was terrible. Dollar has charged me additional fee above agreed price in Miles rental.

Dollar, Hertz and Affiliate don't rent I rented a Van for my family trip in Tampa. The wkly rate was required to pay when I confirmed rental back in August 2023. When I arrived I didn't have the original CC charged so their unfriendly system wouldn't allow the rep at the Tampa Counter to bring up my reservation, which by the way was only to be fuel, taxes and airport fees being charged in April when we arrived in Tampa. Well the rep required me the customer to get out of line and call an 800 number to have the CC changed. Well after the rental completion I was charged the entire cost of the rental of 8xx.xx which included the original charge of 565.07 for rental week. You need to know that unless your renting or picking up you get no real service from Dollar/Hertz you must fill out online form and wait for callback. Well I finally went thru all my CC statements found the unit charge of 55.07 and then a refund of 465.07 they added 100.00 more so my 8xx.xx weekly rental finally cost me 9xx.xx. I would highly recommend not doing business with Dollar Hertz and all affiliates. H.Gilman I'm still waiting for callback to explain they sent refund to initial CC and why they took extra 100.00.

Steer Clear!!!!!! When I showed up to pick up my rental after already prechecking in, had to start the whole process over. They charged a huge fee that they said part of was a refundable deposit yet no money was ever put back on my card. They instantly made me upgrade to next class of car at the counter based on what they had available. They charged extra insurance even though my insurance covers 100% for rentals, when I checked in they asked if i wanted any coverage thru them and i said no. Car broke down 1st full day into our rental and we were never compensated or rebated for the time lost without a vehicle. Sent email to customer service with zero response back.

Not reliable rental car company During my trip to Orlando, my family and I have rented a car with Dollar and they gave me a car without fuel. I took a picture of it but it was missing the KM information. The car was dirty, without oil changed and no water. Additionally, after I returned the car, they charged me 200 dollars telling that I didn't returned the car with completed fuel. Even with my contest, they refused to cancel this charge. So please do not trust in this company for car rental.

Quick, easy, affordable. Quick, easy, affordable. Shuttle from airport to car rental area was easy to find and ran often. Line was long-ish at rental desk, but went by quick, several agents were working. Vehicle was new and looked clean. Return was easy, drop and go. Overall very satisfied.