First time using but Didn’t Deliver after 20-days! Ordered some parts off their website for my sons scooter on 04/05 & paid £4.95 for 3-5days delivery… 20-days later & still nothing! Contacted them twice using the ticket system (Which works ok), first response was that one of the items was coming from the EU warehouse?… that is fair enough but they could have still sent the other parts & even delivered within the 3-5days as i’ve had items from EU/overseas surprisingly quick from other companies, and they did all show as “in stock” when placing my order! The second reply was 21/04 & told that the items were “lost” but they would be shipped immediately & I would receive them in the next day or 2🤔… Still Nothing! Appreciate this was a Friday but I still get deliveries on Sat & Sunday but nothing has arrived🤷‍♂️ it may be that they genuinly did “loose” the parts but either way they could have offered to cancel my order for a full refund as I requested in my second ticket respone or at the very least offer to refund the 3-5days shipping charge which they could not deliver as Claimed! I will now try & request again to cancel my order for a full refund (including the postage) & see how it goes via their ticket system… failing that I will need to waste more time contacting my bank to request the money back as the items have not been received! First time using Racing Planet… and likely my last going by my first experience with them so far. Read through some of the reviews here & on Google & noticed their is quite a few negative reviews regarding delivery/refunds etc… typical I should have read the reviews PRIOR to ordering from a company I haven’t used before!!! I will see how the refund goes & update with any feedback🤞 TBC

Waited 3 weeks for a part that never… Waited 3 weeks for a part that never came. No help from them at all, just told to wait even though its clear they lost or didn't order my part. Blamed brexit even though my part has been in UK for a week.

Took weeks to tell me they had taken my… Took weeks to tell me they had taken my money without stock, still didn't have the stock and weren't going to do anything but wait. Customer service seems to think it is not their problem. Took multiple tries to even get my money back. Terrible experience and nothing for it but wasted time.