Unreal Nothing has went wrong with the winch and I have used it numbers of times, only thing that needs to be changed is you need to start sending decals with your products so we can show our support for your company on our rides

I got my smittybilt fenders and body… I got my smittybilt fenders and body armour for my Jeep tj as a bday gift, and it was missing all the components for the them to be installed on my Jeep. I contacted smittybilt number which was on the box... they kept asking me for the invoice and address which I don’t not have as I got them as a gift for my birthday and I haven’t gotten a reply since then and it’s been well over two months now... Crap customer service... 👎🏼

Not a good start/On the fence... Haven't received Sure Steps I ordered for my Ford F-150 yet but, the website kept glitching on my billing & shipping address info. I'm an IT Tech and can say that their site's account functions are fairly confusing. It ended up using my home address as the shipping, even though I put in a different one as it instructed me to. Had to call customer service. After holding for 10mins, Spoke to one guy (explained the situation), was transferred and on hold for another 30mins til I spoke to a lady at 4 Wheel Parts??? She confirmed my confirmation number, name & address, then placed me on another hold for another 5mins. Lol Finally... Brett got on and took care of changing my shipping address. He also confirmed that the tax is included in their pricing and that my item is in stock & will be coming out of Denver. He said it should be processed/shipped in 1-2 days. I'm also supposed to receive email alerts regarding my shipment. We shall see...

Very friendly customer service and did exactly what I asked After I put my order into Smittybuilt I rrecieved a call from the shipping or ordering dept. they said it would cost almost $500 to have my order shipped to Juneau Alaska. I asked them if they could deliver it to a Seattle barge company at a lower rate. Bottom line it only cost $50 for shipping. I bought a front bumper for a Toyota 4 runner in 1990. I was impressed with the quality then and I am more impressed now. This rear bumper I bought is freaking hot.

I have the smitybilt scout trailer and… I have the smitybilt scout trailer and was missing the special lug key for the wheels. I called smittybilt and informed them I was leaving on a wheeling trip the following Tuesday and needed wheels out on trailer to take it with. They Shipped it for me on a Friday and had it on Saturday!! Awesome Smittybilt!! Thank you so much!!