Anna the organizer was terrific Anna the organizer was terrific. Got it all planned out for me and gave many choices for our special day. I had told them we would not need the driver to pick up at our second destination before the wedding, and I was wrong we had people waiting for a ride over to the wedding. Jim the driver was able to get over there and rescue the ones waiting, which was awesome. We were able to postpone the wedding till they arrived. I know our end time was midnight, but we still had people needing a ride back to the hotels. Jim I could tell was not happy returning back to the golf course to pick up myself, bride, groom and others. Felt very uncomfortable dealing with the situation I was in, but knew the ones remaining needed transportation. Tipped Jim generously and thanked him. I know the deadline had hit but what do you do if the service was still needed?

The Driver that took us on the trip was… The Driver that took us on the trip was outstanding.. She was very attentive to the kids and was very polite to the staff that was on board.. The driver that picked up group at the school did not help load the luggage underneath the bay at all.

Everyone was very helpful and our… Everyone was very helpful and our driver Barney was excellent

Had some issues Had some issues. We had trouble contacting our representative at Northfield Lines after we booked our transportation services and had to reach out to someone else at the company after a few weeks of unresponsiveness. Overall we were happy with the contracting process, and working with Northfield Lines prior to the day of the event, however. On the day of our event, one of the three bus drivers had the heat on instead of the AC for the entire 25 minute drive, making it very uncomfortable for our passengers, even after they repeatedly asked for the AC to be turned on. Additionally, one of the bus drivers picking up our guests after the event was late, making several guests wait and arrive late to the next event. We understand that this bus driver also backed into a tree or bush on the property after not following driving directions/signage onsite.

Unpredictable at best Not sure why there are so many positive reviews planted; my peers and I all dread using this service. Bus times are quite inconsistent - you never know if it's going to leave one minute early or be thirty minutes in the late. In addition, tickets have gone up to double in the span of two years. If you don't get your tickets far in advance, you could be paying $50 for a round trip to and from the cities. One of my friends was stranded without a ride to the airport because *the bus didn't show.* Unfortunately, this is the only option for commuting to the Twin Cities outside of renting a car or taking First Choice Shuttle, which is even more expensive if you don't split your fare with other riders. Customer service is pretty absent. Adding a star for the friendliness of the drivers.