Abby Schilling
GBNo refund! Bus was super late! My bus was scheduled to pick me up at the airport but it never showed up! My friends and I decided to get an Uber instead. When I tried to get a refund on my bus ticket the next day, they wouldn't give it to me because "it showed up eventually". I don't want to be picked up two hours late! Especially after a long flight!
SH
GBGreat to work with Northfield Lines! -
KT
GBPoor Customer Service when i called to… Poor Customer Service when i called to talk about changing the pickup location, horrible response time when emailed and called about bus driver name, location change etc.
Becky
GBDriver was very good and cautious -
Dr
GBOverall good with a few hiccups The reservation process was easy. The night of the driver name I was given changed without notice to the coordinator of the group. Driver was told pick up at 8:30, wasn't there at 8:30 called the number given by the reservation process and it was a different driver. The old driver got a hold of the new driver and they showed u at 8:45pm. Made for a longer night than it needed to be.