Had some issues Had some issues. We had trouble contacting our representative at Northfield Lines after we booked our transportation services and had to reach out to someone else at the company after a few weeks of unresponsiveness. Overall we were happy with the contracting process, and working with Northfield Lines prior to the day of the event, however. On the day of our event, one of the three bus drivers had the heat on instead of the AC for the entire 25 minute drive, making it very uncomfortable for our passengers, even after they repeatedly asked for the AC to be turned on. Additionally, one of the bus drivers picking up our guests after the event was late, making several guests wait and arrive late to the next event. We understand that this bus driver also backed into a tree or bush on the property after not following driving directions/signage onsite.

I Love Northfield Lines I Love Northfield Lines! I have used them every year for my high school music tours. We cover many states and they are first class all the way! Whether I'm talking to someone in the office for a quote, booking a reservation or interacting with the drivers they always are awesome. In the last 18 years I don't even bother contacting another company, I already know I'm with the safest, cleanest, newest and best! Thanks Northfield Lines. Minneapolis Music Educator

Overall good with a few hiccups The reservation process was easy. The night of the driver name I was given changed without notice to the coordinator of the group. Driver was told pick up at 8:30, wasn't there at 8:30 called the number given by the reservation process and it was a different driver. The old driver got a hold of the new driver and they showed u at 8:45pm. Made for a longer night than it needed to be.

We had 5 buses and the 2 at usbank… We had 5 buses and the 2 at usbank stadium left 30 people at our group I did not contact the person in charge. The driver said one guy let's just leave. Both buses were full and the other bus bus one and bus to the left while we still have 30 people at U.S. Bank Stadium go back to the hotel

Poor Customer Service when i called to… Poor Customer Service when i called to talk about changing the pickup location, horrible response time when emailed and called about bus driver name, location change etc.