Unpredictable at best Not sure why there are so many positive reviews planted; my peers and I all dread using this service. Bus times are quite inconsistent - you never know if it's going to leave one minute early or be thirty minutes in the late. In addition, tickets have gone up to double in the span of two years. If you don't get your tickets far in advance, you could be paying $50 for a round trip to and from the cities. One of my friends was stranded without a ride to the airport because *the bus didn't show.* Unfortunately, this is the only option for commuting to the Twin Cities outside of renting a car or taking First Choice Shuttle, which is even more expensive if you don't split your fare with other riders. Customer service is pretty absent. Adding a star for the friendliness of the drivers.

No refund! Bus was super late! My bus was scheduled to pick me up at the airport but it never showed up! My friends and I decided to get an Uber instead. When I tried to get a refund on my bus ticket the next day, they wouldn't give it to me because "it showed up eventually". I don't want to be picked up two hours late! Especially after a long flight!

Great to work with Northfield Lines! -

Dave Dave, our driver, was wonderful--hard-working, helpful, kind, personable--really a treat and bonus to have as our driver. The bus was quite comfortable, but there were a few operating glitches (electronics, I think): 1. the Wi-Fi connection mostly did not work. 2. the speedometer stopped working, 3. one day we had to wait 15-20 minutes while rebooting the electronics to get the bus started, 4. the last day the automatic lift for the bus from kneeling position did not operate). Some bugs still to get worked out in this bus and its computer connections. We will be back with Northfield Lines, though, as I'm confident you'll figure it out.

Our driver was 25 minutes late picking… Our driver was 25 minutes late picking us up to take us to the church for our wedding. It made us late & rushed. Our driver also did not know where he was going- I did give all the information to the lady who set me up with the bus. We had to have someone sit up with him & direct.